Head of Product & Search & Commerce

Methodfi; Greater London; Hybrid; GBP 100,000 - GBP 130,000; Full time

Job summary

A leading travel technology company based in Greater London is seeking a Head of Product for Search & Commerce. This role encompasses defining product strategy and vision to enhance the customer purchase journey. The ideal candidate will have extensive experience in consumer product management and strong stakeholder management skills. The position promotes a hybrid work model, offering excellent benefits including private healthcare and opportunities for career growth.

Benefits

Private healthcare

Dental insurance

Work from abroad policy

Share purchase plans

Family-friendly benefits

Qualifications

• Extensive experience in leading product strategy for consumer purchasing.
• Proven track record in ecommerce experience optimization.
• Strong commercial acumen linked to customer experience.

Responsibilities

• Define long-term vision and strategy for Search & Commerce.
• Champion user-centered, seamless purchasing journey.
• Lead cross-functional teams in product delivery.

Skills

Product strategy development

Stakeholder management

Customer experience design

Data analysis

Leadership

Job description

About us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline 🚄

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.

Today, we\'re a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Introducing Search & Commerce in Product at Trainline

Search & Commerce sits at the heart of Trainline’s customer experience and commercial performance. It powers how millions of customers across Europe find journeys, compare options, select fares, and complete purchases — across mobile apps, web, and emerging surfaces.

This domain spans the full search, discovery, booking, and purchase journey, combining customer-facing experience with a highly performant and scalable platform. It operates at massive scale, across multiple markets, languages, and regulatory environments, and is central to Trainline’s growth ambitions in both the UK and Europe.

This role owns the end-to-end product vision, strategy, and outcomes for Search & Commerce — ensuring Trainline delivers a fast, personalised, friction-free purchase experience that drives customer satisfaction, conversion, and long-term value.

As the Head of Product for Search & Commerce at Trainline, you will... 🚄

We’re looking for a Head of Product – Search & Commerce to lead one of Trainline’s most critical and visible product domains.

Operating at senior leadership level, this role defines the long-term vision for Search & Commerce and leads its execution in close partnership with Engineering, Data Science, Design, Commercial and Marketing teams.

This role combines deep customer empathy, strong commercial instinct, and technical credibility, balancing experience innovation with platform performance, reliability, and scalability. You will be accountable for the success of Trainline’s global booking flow and the evolution of the Search & Commerce platform that underpins it.

Product Strategy & Vision

• Set and communicate a clear long-term vision for Search & Commerce, aligned with Trainline’s company strategy, growth goals, and international expansion.
• Own the product strategy and roadmap for the end-to-end Search & Buy journey, spanning discovery, booking, and purchase across web and mobile.
• Be the recognised product authority for Search & Commerce, with strong informed opinions on customer experience, conversion, and platform evolution.
• Continuously evaluate industry trends, customer expectations, and best practice in ecommerce and search-driven experiences.

Customer Experience, Data & Experimentation

• Champion a personalised, dynamic, and friction-free customer experience across all Search & Commerce touchpoints.
• Act as the customer advocate, grounding decisions in deep qualitative and quantitative insight.
• Partner closely with Data Science, Research, and Analytics to define hypotheses, run experiments, and measure success through clear KPIs and OKRs.
• Drive a strong culture of learning, experimentation, and evidence-based decision-making at scale.

Platform Ownership & Delivery

• Own end-to-end product delivery for the Search & Commerce domain, partnering closely with Engineering to ensure appropriate technical investment and reliable execution.
• Be accountable for the health of the Search & Commerce experience and platform, including performance, stability, and quality across markets.
• Guide the evolution of the platform architecture (e.g. reducing legacy dependencies, enabling micro-frontend approaches) to support speed, scalability, and developer effectiveness.
• Balance near-term experience improvements with long-term platform sustainability.

Commercial Impact & Cross-Functional Leadership

• Ensure product decisions are tightly connected to commercial outcomes, including conversion, revenue growth, and customer lifetime value.
• Partner closely with Commercial, Marketing, Growth, Finance, and PR teams to deliver product experiences that successfully go to market.
• Act as a senior product leader across Product and Technology, contributing to broader product strategy and experience coherence.
• Influence prioritisation, investment decisions, and trade-offs at VP and Exec level.

Leadership & Organisation

• Lead, coach, and develop a high-performing team of Product Managers across the Search & Commerce domain.
• Set clear expectations, standards, and ways of working that enable teams to operate autonomously and effectively.
• Build a healthy, collaborative Product and Engineering culture grounded in Trainline’s values and leadership behaviours.
• Role-model strong ownership, accountability, and product craft.

We would love to hear from you if you have...

Essential

• Extensive experience leading product strategy and delivery for core consumer purchase or booking experiences at scale.
• Proven track record owning and optimising search-driven or funnel-based ecommerce experiences in a multi-market environment.
• Strong commercial acumen, with the ability to connect customer experience decisions to growth and revenue outcomes.
• Deep experience using data, experimentation, and insight to drive product decisions.
• Comfort operating in technically complex environments and partnering closely with senior engineering leaders.
• Excellent stakeholder management skills, including influence at VP and Exec level.

Desirable

• Background in travel, marketplaces, or high-growth consumer technology businesses.
• Experience evolving search or commerce platforms supporting mobile, web, and backend systems.
• Exposure to machine learning or personalisation in search or purchase flows.

More information

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We\'re operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

• 💭 Think Big - We\'re building the future of rail
• ✔️ Own It - We focus on every customer, partner and journey
• 🤝 Travel Together - We\'re one team
• ♻️ Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That\'s why we\'re committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it\'s like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!