Deputy Centre Manager: Lead Operations & Guest Experience

Hollywood Bowl Group; Swindon; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A family entertainment company is seeking a Deputy Manager in Swindon. In this role, you'll take accountability for the centre operations in the absence of the General Manager. You will lead a team to deliver exceptional service and ensure a fun, safe environment for customers. The position offers a range of perks, including bonuses, discounts, and training opportunities, with a focus on career development. Ideal candidates will have management experience and a passion for customer service.

Benefits

Monthly bonus scheme

50% off food when working

28 days holiday, additional days with service

In-house training programs

Free games vouchers

Healthcare cash plan

Qualifications

• Management experience in leisure, hospitality, or retail.
• Proven track record in customer service excellence.
• Experience in achieving financial goals and driving business.

Responsibilities

• Support the Centre Manager in operational duties.
• Deliver financial targets and service standards.
• Inspire the team to create great customer experiences.

Skills

Management experience

Passion for customer service

Delivery on financial targets

Experience in coaching teams

Willingness to work nights and weekends

Job description

A family entertainment company is seeking a Deputy Manager in Swindon. In this role, you'll take accountability for the centre operations in the absence of the General Manager. You will lead a team to deliver exceptional service and ensure a fun, safe environment for customers. The position offers a range of perks, including bonuses, discounts, and training opportunities, with a focus on career development. Ideal candidates will have management experience and a passion for customer service.