Welcome Host

Thistle City Barbican; Ripon; On-site; GBP 24,000 - GBP 27,000; Full time

Job summary

A luxury hospitality property in Ripon is seeking a dedicated Guest Services professional to ensure guests feel welcomed and valued. This role includes greeting guests, assisting with inquiries, and maintaining high standards of cleanliness. Candidates should have a passion for hospitality, excellent communication skills, and a full driving license. This position offers competitive benefits, including a monthly service charge and various employee perks.

Benefits

31 days holiday increasing with service

Complimentary meals when on duty

Team member of the month awards

50% off food and 20% off beverages

Employee assistance support line

Qualifications

• Hands-on approach to work, looking to improve continuously.
• Engage with hotel guests and maintain high hospitality standards.
• Work effectively under pressure while meeting deadlines.

Responsibilities

• Greet guests warmly upon arrival to create a memorable experience.
• Assist guests with inquiries and provide detailed local information.
• Maintain a clean and welcoming entrance to uphold hotel standards.
• Collaborate with hotel teams to ensure guest satisfaction.

Skills

Productive and improvement driven

Passionate about hospitality

Detail oriented

Positive attitude and desire to learn

Ability to meet deadlines

Excellent communication skills

Motivated to exceed expectations

Education

Full driving license

Job description

£24,075 per annum plus monthly service charge, typically £2,400 annually

37.5 hours

Nestled in the North Yorkshire countryside, Grantley Hall is a five‑star, 17th‑century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award‑winning spa, and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Provide a warm, personalised greeting to every guest arriving at the hotel, setting the tone for a memorable stay.
• Assist guests with any immediate needs or questions upon arrival, offering information about hotel facilities, services, and local attractions.
• Ensure every guest feels valued and welcomed, maintaining the highest standards of hospitality.
• Provide guests with detailed information about the local area, including sightseeing, dining options, and transportation services.
• Offer to arrange car services, valet cleaning, or other concierge requests to ensure a seamless stay.
• Help with itinerary planning and provide route recommendations for local attractions.
• Exceed guests' expectations by anticipating their needs and offering personalised recommendations.
• Ensure that all special requests and queries are promptly attended to, with a focus on making each guest feel at home.
• Maintain the arrival area and welcome hut to impeccable standards, ensuring they are clean, polished, and welcoming.
• Regularly inspect the entrance area, including reflective surfaces, windows and gate ensuring the hotel’s 5‑star standards of cleanliness are met.
• Collaborate with other hotel teams, including the front desk, concierge, and housekeeping, to ensure a seamless guest experience.

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Passionate about hospitality
• Detail orientated and drives standards
• Full driving license is required
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Engage with hotel guests on a regular basis
• Friendly, courteous, and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live‑in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development