Business Analyst

Data Freelance Hub; Reading; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A consultancy firm in telecommunications is seeking a Business Analyst for a 1-year fixed-term contract in Reading, UK. This hybrid position requires strong experience in telecommunications OSS/BSS environments, with key responsibilities including requirement gathering, process mapping, and Agile project support. The ideal candidate has a Bachelor’s degree and 4-7 years of relevant experience. Competitive pay is offered.

Qualifications

• 4-7 years of professional experience in business analysis, preferably in telecom OSS/BSS environments.
• Demonstrated experience with OSS/BSS platforms and telecom operations.
• Proven track record of successful requirement gathering and analysis in complex technical environments.

Responsibilities

• Capture, analyze, and document functional and technical requirements from stakeholders.
• Conduct workshops to clarify and prioritize requirements.
• Produce BRDs, FRDs, user stories, and acceptance criteria.
• Perform gap analysis on current processes.
• Support evaluation and selection of OSS/BSS tools and platforms.

Skills

Telecom OSS/BSS experience

Business analysis

Process mapping

Agile methodologies

Education

Bachelor’s degree in Computer Science, Information Technology, Business Administration, Telecommunications or related field

Job description

Role

Business Analyst (Fixed Term Contract – 1 year, extendable) – 1 year contract in Reading, UK. Pay rate: “£X/hour”.

Location

Reading, England, United Kingdom (Hybrid)

Job Type

Fixed Term (1 Year, extendable)

Job Description

Key Responsibilities

• Capture, analyze, and document functional and technical requirements from business stakeholders, network engineers, and OSS/BSS platform teams.
• Conduct workshops to discuss, clarify, prioritize requirements and identify gaps, assumptions and dependencies.
• Produce BRDs, FRDs, user stories and acceptance criteria.
• Translate telecom‑specific engineering rules and operational complexities into precise data models and system specifications.
• Map and analyze end‑to‑end telecom operational lifecycles – provisioning, activation, network assurance, optimization, decommissioning.
• Perform gap analysis on current processes and define future‑state operations using BPMN or UML notation.
• Identify opportunities for process improvement and operational efficiency through automation and system optimisation.
• Document process flows across multiple domains (RAN, Core, Fixed networks) and vendor environments.
• Analyze complex data flows across OSS/BSS systems, inventory management and network management platforms.
• Work with multi‑vendor environments (Ericsson, Nokia, Huawei, ZTE) to ensure seamless integration and data consistency.
• Support evaluation and selection of OSS/BSS tools and platforms aligned with business objectives.
• Identify system integration points, API requirements and data transformation needs.
• Support solution architects in validating solution designs and ensuring alignment with telecom operating models and standards.
• Review technical specifications and validate feasibility from a business and operational perspective.
• Provide guidance on legacy‑to‑cloud migration strategies, digital transformation initiatives and AI‑driven automation.
• Ensure compliance with telecom industry standards and network constraints.
• ilitate communication between technical teams, business stakeholders and vendor partners.
• Conduct walkthroughs and knowledge transfer activities with development and testing teams.
• Provide clarification on requirements during implementation phases and approve features during UAT cycles.
• Present findings and recommendations to senior management.
• Estimate effort and resource requirements for new projects and solution changes.
• Support project planning and execution in Agile environments applying DevOps principles.
• Manage project documentation and maintain requirements traceability matrices.
• Participate in risk identification and mitigation planning.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, Telecommunications or a related field.
• Experience: 4‑7 years of professional experience in business analysis, preferably in telecom OSS/BSS environments.
• Demonstrated experience with OSS/BSS platforms and telecom operations.
• Proven track record of successful requirement gathering, analysis and documentation in complex technical environments.
• Experience with telecom industry processes – provisioning, network activation, billing, customer management.
• Experience working with multi‑vendor telecom systems and environments.

Key Skills

• Telecom OSS/BSS experience.
• Business analysis.
• Process mapping.
• Agile methodologies.

Additional Information

Pay: “£X/hour”. Contract: 1 year (extendable). Status: Fixed Term. Location: Reading, UK (Hybrid).