Alliant Support Analyst

Hachette UK Limited; East Hagbourne; On-site; GBP 80,000 - GBP 100,000; Full time

Job description

Who we are and what we do

About Hachette UK

Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

We're made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.

Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty‑Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools.

Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state‑of‑the‑art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.

It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries.

What you'll be doing

You will be responsible for day‑to‑day query resolution and incident management relating to Alliant, the Royalties system, used for the management of royalty payments and related financial processes. You will be tasked with understanding the needs of our user base and ensuring timely resolution to tickets raised on our IT Service Management (ITSM) System, as well as involvement in changes to the applications and testing where required to suit business needs. You will be involved in the development, enhancement, and maintenance of the Alliant application and play a key part in ensuring that the publishing system operates seamlessly and efficiently. You will be responsible for the execution of the monthly financial processes in Alliant which requires some evening and weekend work.

Who we are looking for

The role encompasses working as a key member of a team of skilled specialists who are responsible for maintaining existing systems, the implementation of new solutions and providing technical input into strategic projects.

You will liaise with the business stakeholders and contribute to the ongoing projects by providing technical support and excellent customer service.

The role will require flexibility and analytical skills to contribute towards making a truly great service.

You must be able to build and maintain good relationships with those around you and at all levels of the business.

This role requires flexibility to work evenings, and some weekends as needed to support critical financial processing cycles, system releases, and issue resolution.

What we offer

Our staff are our greatest asset, and our benefits reflect this:

• 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
• Private medical insurance
• Dental insurance
• Generous pension schemes
• Rent deposit loans
• 2 community days per year
• Summer hours (finishing at 1pm on Fridays during the summer months)
• Retail discounts through Hachette rewards
• Cycle to Work scheme
• Eye care vouchers
• Wide-ranging training library
• Development programmes (including mentoring)
• Up to 70% off book purchases
• A charity bookshelf
• 12 Staff‑led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
• Season ticket loans
• And much more!

This role can be based at our London office with a blend of in‑office and homeworking.

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio‑economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org