Manager

Euro Garages; Hexham; On-site; GBP 30,000 - GBP 35,000; Full time

Job summary

A leading coffee retailer is looking for a passionate Store Manager to lead operations at their Starbucks store in Hexham. The ideal candidate will have previous management experience in retail or hospitality and a strong commitment to exceptional customer service. Responsibilities include ensuring compliance with operational standards, managing inventory and cash control, and mentoring the team. Enjoy perks such as a 30% discount, a quarterly bonus, and a friendly working environment. Join us and make a difference as a Store Manager.

Benefits

30% EG Starbucks Discount

Employee Assistance Program

Quarterly Bonus Incentive

Compassionate Leave

Free Beverage on Shift

Life Assurance

Learning & Development Access

Qualifications

• Previous management experience in a retail or hospitality environment.
• A passion for providing exceptional customer service.
• Flexibility to work various shifts, weekends and holidays.

Responsibilities

• Ensure compliance with Starbucks operating procedures.
• Manage inventory, stock control, and merchandising standards.
• Drive down waste by reviewing processes and monitoring costs.
• Handle cash management and prepare banking summaries.
• Coach and mentor team members to foster a welcoming environment.
• Recruit new colleagues and prepare rotas.
• Manage grievance and disciplinary cases.

Skills

Management experience

Customer service

Communication

Flexibility

Job description

Bonus Scheme: Quarterly Bonus Incentive!

Company: EG Group

Please be advised that, as this is a food establishment, there may be potential exposure to allergens in the workplace

Role Overview

Join Us as a Passionate Starbucks Store Manager!

Are you ready to step into a leadership role at our Starbucks store and make a difference? We’re looking for an enthusiastic Store Manager who can inspire their team and be the driving force behind our store\'s success. With a focus on maintaining exceptional standards and delivering top-notch products, you’ll ensure we consistently meet our goals. Do you have the passion to motivate others and create memorable customer experiences? Are you prepared to manage daily operations, oversee waste control, and promote sales effectively? If you’re ready to lead by example and jump in wherever needed—whether it’s crafting beverages, ensuring cleanliness, or serving our loyal customers—we can’t wait to meet you!

Why Starbucks?

To express our gratitude for your hard work, we offer a variety of benefits for you to enjoy.

• 30% EG Starbucks Discount on food, drinks, and merchandise!
• Employee Assistance Program
• Quarterly Bonus Incentive —work hard and reap the rewards!
• Compassionate Leave for times that matter.
• Free Beverage on Shift .
• EG Cares Benefits & Rewards Platform - Enjoy savings on retail, food, home, garden, electronics, and more!
• Life Assurance .
• Recognition Rewards to celebrate your achievements!
• Learning & Development .
• Work Anniversary Awards to mark your milestones.
• Access to the Learning Hub, featuring the world\'s largest online course library!

A typical day as a store manager-

• Ensure compliance with Starbucks operating procedures for successful store evaluations and maintain high standards in health, food safety, and hygiene procedures.
• Manage inventory, stock control, and merchandising standards, including weekly stock takes and maintaining accurate temperature records.
• Drive down waste and inefficiency by reviewing processes, monitoring waste and labour costs, and implementing action plans to meet targets.
• Handle cash management, including variances, banking summaries, and theft incidents, while preparing and analysing budgets and expenditure.
• Coach, mentor, and support team members, fostering a welcoming environment and ensuring effective training and development.
• Recruit new colleagues, prepare rotas in line with labour percentages, and motivate the team to promote and upsell offers while maintaining positive relationships and addressing individual needs.
• Manage grievance and disciplinary cases in accordance with company policy and recognise individual and team accomplishments.

Got what it takes?

• Previous management experience in a retail or hospitality environment.
• A passion for providing exceptional customer service and creating a welcoming atmosphere.
• Flexibility to work various shifts, including weekends and holidays, as needed.
• Ability to communicate effectively with team members, customers, and upper management.

Apply today to start your fantastic career as our Starbucks Store Manager! To apply please email a copy of your cover letter and CV to [e-mail] with the reference ‘Starbucks Store Manager - Hexham - 116508'

Please note - you are required to successfully pass a DBS check, which will be funded by EG Group.

INDSTAR