Customer Account Manager

Allports Group; Fradley; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A customer-focused rental company in Fradley is seeking a Customer Account Manager to enhance customer experiences and ensure service excellence. In this role, you will foster strong relationships with customers and collaborate with various internal teams. The ideal candidate will have a strong background in customer service, coupled with excellent communication skills and a proactive approach. This position offers competitive remuneration and opportunities for further career development.

Benefits

Competitive salary linked to experience

28 days holiday plus option to buy additional days

Training and development opportunities

Birthday and Christmas gift vouchers

Charity events throughout the year

Qualifications

• Ideally have experience in a B2B environment.
• Strong communication skills are essential.
• Must possess a full UK driving licence and be willing to travel.

Responsibilities

• Build strong relationships and support customers throughout their journey.
• Collaborate with internal teams to ensure customer satisfaction.
• Monitor customer feedback to improve services and processes.

Skills

Customer service experience

Confident communication skills

Organised and detail-focused

Proactive mindset

Team spirit

Job description

Established in 1959 Allports Group have a fantastic range of products and services offered through our Group to both our local and national customer base. With our turnkey solutions, customers can either Buy, Lease, Contract Hire or Rent Commercial Vehicles.

Our benefits package includes

• Competitive salary linked to experience
• 28 days holiday (including Bank Holidays) + option to buy 5 additional days
• Designated EAP service to support health and financial wellbeing
• Unlimited Refer a friend scheme (earn £750 for each referral)
• Birthday and Christmas gift vouchers
• Discounts for Retail, Gym , Cinema and UK Hotel stays.
• Training and development opportunities for career progression
• Charity events throughout the year

Customer Account Manager – Allports Rental

As our Customer Account Manager you’ll be right at the centre of everything we do. You’ll ensure every customer feels supported, understood, and genuinely valued at every step of their journey with Allports Rental. This role is all about building trust, heading off problems before they arise, and making every interaction feel effortless and reassuring.

As Allports Rental continues to develop, so do the opportunities. Whether you’re looking to deepen your expertise or explore new directions, we’ll support you in building a career that plays to your strengths.

You’ll work across the business with Rental , Contract Hire , Sales, Operations, and After-Sales teams to make sure the entire customer journey is seamless, consistent, and reflects the care and control we’re known for.

What you will be doing:

This is a people-first, hands-on role where every day is about connection and trust. You’ll build strong relationships, solve problems before they happen, and make our customers feel truly looked after.

Owning Customer Relationships

• Be the trusted go-to for your customer accounts
• Respond quickly and clearly, keeping things smooth and simple
• Build trust with honest, consistent communication

Connecting People and Teams

• Collaborate closely with internal teams
• Be the voice of the customer across the business
• Keep everyone aligned and informed

Improving the Customer Journey

• Monitor the full journey, onboarding to renewal
• Identify and remove friction points
• Shape processes that feel effortless and supportive

Solving problems before they start

• Proactively manage expectations
• Step in quickly and confidently when things go off-track
• Help build a stronger service through feedback and learning
• Gather feedback and turn it into insight
• Lead KPI review meetings with confidence
• Spot trends and suggest practical improvements

What you’ll bring:

Being naturally organised, calm under pressure, and genuinely care about doing right by people. You enjoy building relationships and keeping things running smoothly.

What you will need:

• Customer service experience, ideally in a B2B setting
• Confident communicator – on the phone, in person, and in writing
• Detail-focused, dependable, and organised
• Proactive mindset with strong team spirit
• Full UK driving licence and willingness to travel

If you would like to work for a company that is committed to delivering the very best in service and building robust relationships with customers, this position is for you.

This exciting opportunity offers excellent remuneration, together with the opportunity for further career development.