Parts Advisor — Grow, Upsell & Earn Bonuses

Alliance Automotive Group; Tees Valley; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading automotive parts provider is seeking a Parts Advisor in Tees Valley, UK. This role involves maintaining and expanding the customer base, managing orders, and promoting offers. Successful candidates will display excellent communication skills, be organised, and demonstrate a proactive approach towards customer engagement. Benefits include exclusive discounts, performance bonuses, and career progression opportunities. Join a global brand with a strong reputation for quality and service.

Benefits

Exclusive discounts and cashback

Opportunities for career progression

Free pension advice

Free access to health and financial tools

Performance-based bonus

Discount on car parts

Qualifications

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long‑term rapport with local customers.
• Actively promote offers, discounts, and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Skills

Organisational skills

Customer service orientation

Effective communication

Proactivity

Job description

A leading automotive parts provider is seeking a Parts Advisor in Tees Valley, UK. This role involves maintaining and expanding the customer base, managing orders, and promoting offers. Successful candidates will display excellent communication skills, be organised, and demonstrate a proactive approach towards customer engagement. Benefits include exclusive discounts, performance bonuses, and career progression opportunities. Join a global brand with a strong reputation for quality and service.