Rental Operations Coordinator

TR Group; Hastings; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading transport solutions provider is seeking a Rental Operations Coordinator in Hastings. This role involves providing exceptional customer service, managing rental fleet operations, and building strong relationships with customers. Ideal candidates will have heavy transport experience, effective communication skills, and the ability to thrive in a fast-paced environment. The company offers training for the right applicant looking to grow a career in the transport industry.

Qualifications

• Heavy transport experience is advantageous; Class 4 or 5 licence preferred.
• Customer-focused with excellent communication skills.
• Ability to thrive in a busy environment.

Responsibilities

• Serve as the first point of contact for customers.
• Manage rental fleet including compliance and servicing.
• Provide comprehensive vehicle handovers to customers.
• Identify opportunities to support new and existing customers.

Skills

Customer service skills

Relationship building

Heavy transport experience

Ability to work in a fast-paced environment

Job description

About the role

An exciting opportunity has come up to join TR Group as aRental Operations Coordinator in ourHastings branch.

This role is responsible for delivering the ‘easy-for-you transport solutions’ to our customers which we pride ourselves on. As part of the Rental team, this role supports customers by understanding their needs, coordinating the right solutions from our nationwide fleet and working collaboratively to solve problems. A key part of the role is building trusted, long‑term relationships with customers and identifying ways we can continue to support them as their needs evolve.

The hours for this role are 7am - 5pm Monday to Friday.

Responsibilities

• Serve as the first point of contact for customers when they enter or call the branch, providing ‘easy for you’ service every step of the way and matching customer needs with the right vehicle.
• Create strong and lasting relationships with customers, learning their business requirements as you go.
• Manage our rental fleet, including COFs, RUC, servicing and tyre management.
• Be available after hours for call outs as per the current call out roster.
• Invoice rental agreements and communicate with clients about vehicle damage promptly.
• Provide comprehensive handovers of rental vehicles to customers with insights around correct operation, safety features and vehicle capabilities.
• Identify opportunities to support new and existing customers by building strong relationships and understanding their transport needs.

Qualifications

• Heavy transport experience and a Class 4 or 5 licence would be a big advantage; training can be given to the right applicant.
• Enjoy dealing with customers face to face and on the phone, can thrive in a fast‑paced environment.
• Passionate about transport and looking to grow a career within the industry.

About TR Group

TR Group is a specialist in leasing, renting, and selling vehicles into the transport industry, as well as providing driver training support to transport operators. We have 17 branches across New Zealand and Australia, with a team of over 300 people.

Our vision is to do something extraordinary, and we challenge our team to take ownership of this every day. We’re honest enough to know that we are a work in progress and we’re always looking to improve. If you want to be part of a company that challenges people to learn, grow and make a difference in yours and other people’s lives while achieving extraordinary results for our customers and team, we’d love for you to join us.