Service Engineer

Photuris Ltd; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job description

Established in 2005, Photuris has been delivering top-quality fire detection, suppression, and security solutions. Using advanced technologies, we exceed client expectations and provide peace of mind with tailored solutions for both businesses and homeowners. Our services are designed to ensure regulatory compliance, exceptional service, and prompt response times.

The Role

As a Fire & Security Engineer, you will be responsible for attending service requests from our valued clients. Your role will involve servicing and maintaining addressable and non-addressable fire systems, DDA systems, and security systems.

Key Responsibilities

• Service and maintain fire alarm systems, security alarms, emergency lighting systems, and DDA compliant systems.
• Complete and compile maintenance engineer reports and site survey reports.
• Respond to fault calls for fire alarm systems and security alarm systems.
• Maintain professional and clear customer contact, ensuring timely and accurate responses to all inquiries.
• Build and maintain strong relationships with clients while upholding Photuris' positive reputation.
• Participate in the on-call rota, weekend work, and overtime as required by the company.

Requirements

• Proven experience in the Fire & Security industry.
• Strong fault-finding skills with the ability to resolve issues logically and efficiently.
• Excellent verbal and written communication skills, including the ability to prepare reports and complete necessary documentation.
• Ability to understand and interpret technical specifications and drawings.
• Initiative-driven with strong attention to detail and excellent organizational and time management skills.
• Educate clients on available system alternatives and solutions when applicable.

Nice to have (not essential)

• EAL BS5839 - Level 3 or FIA 1/2/3/6
• 18th Edition/Electrical knowledge
• Experience of working with leading manufacturers – Kentec, CTEC, Hochiki, Apollo, Xtralis, Ziton and Gent

Further Information

• Must hold a full UK Driving Licence
• Hours of Work: 45 hours per week, 8 am – 5 pm, Monday to Friday.
• Location: Manchester and surrounding areas, with flexibility to travel throughout the UK as required. Hotel stays may be necessary on an ad-hoc basis.
• Competitive Salary and fantastic benefits

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Security and Investigations