Service Engineer (Remote UK Northern | Manchester M62 Leeds)

• Territory: UK Northern | Manchester- M62 Leeds – Northern Area.
• Reporting To: Service Department Manager
• Holiday: 25 days per full calendar year, increasing with length of service, plus public holidays

Summary Of Duties

• To gain a thorough technical understanding of our full range of products and their respective servicing requirements, in line with the latest British Standards, including legal (digital) Service paperwork completion.
• To drive nationwide as required, predominantly Northern England and Scotland Based, to represent Monmouth face to face with our customers in a professional, well-presented and courteous manner.
• To deliver, install, commission, service and maintain our wide range of laboratory equipment and clean areas at Customer premises.
• To provide Customer support and training during delivery, commissioning & installation of new products.
• To deal with Customer enquiries, and when necessary, complaints, when in the field, and report objectively on Customer satisfaction as and when required.
• To undergo ongoing product and application training, both internal and external, to maintain individual skills and keep up to date with the latest production and servicing concepts.
• To undertake ad hoc duties, tasks or activities required or deemed necessary, as required.
• To adhere to all Health & Safety policies & procedures issued by the Company at all times.

Essential Key Skills & Personal Specification (including but not limited to)

• Excellent attention to detail, logical problem-solving skills, and a practical ‘attitude.
• High personal standards and a ‘driven’ approach to work, willing to accept responsibility.
• Ability to follow processes and quality-controlled standards of work, in line with Company procedures.
• Proficient organisational and workload management skills.
• Ability to work flexibly and re-prioritise as required, to meet a continuously changing delivery schedule.
• Calm disposition under pressure, able to make effective decisions and work to tight deadlines.
• Personable nature, with effective communication and listening skills, able to liaise confidently with staff and Customers at all levels.
• Tact and diplomacy when on site, with the ability to deal with multiple Customer queries at once.
• GCSE (or equivalent) Grade “C” in English Language and Mathematics.

Essential / Desirable Skills

• Essential – Industry-related service & installation experience with Bio-cabinets, D.O.P. & KI Testing.
• Essential – CSCS Card & DBS checks for MOD, Home Office, Nuclear, Schools and Colleges etc.
• Desirable – Competency in electrical skills fault finding (17th /18th Edition, qualified, desirable).

Applying

To apply for the position of Service Engineer, please write a covering letter detailing your salary expectations, enclosing your current CV and any other relevant supporting material to:

Applicants who demonstrate competency in the key selection criteria and most closely match our requirements will be short-listed for a brief telephone Interview soon after the closing date. If you are successful at this first stage, you will be invited to a more formal Interview.

All applications received by post, e-mail or delivered in person by this time will be acknowledged.

Monmouth cannot accept responsibility for late applications or those lost in the post or e-mail system.

Monmouth Scientific Ltd is an Equal Opportunities employer, and positively encourages applications from those who meet our selection criteria from all areas of society. We select candidates for interview based on their skills, qualifications and experience, and recruit individuals who we believe have the right mix of personality, talent and potential to succeed within our company. We are committed to the fair treatment of our staff, existing and potential, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical / mental disability, reprimands, cautions, convictions, outstanding criminal proceedings, historical criminal records or other offending background. We absolutely undertake, therefore, not to discriminate unfairly against applicants on any grounds. Please ensure, however, that you have ‘entitlement and eligibility’ to work in the UK before applying, as it is unlawful to employ anyone who does not.

Information held by Monmouth complies with and is stored in accordance with the ‘General Data Protection Regulation 2018’. By submitting your Application for this role, you agree to us sharing your data with relevant personnel for the purpose of this recruitment campaign, and thereby consent to any such details being used in line with this Regulation.

Candidates must understand that any offer of employment by Monmouth Scientific Ltd is subject to proof of the right to work in the UK, the receipt of references acceptable to the Company, the successful passing of a ‘DBS’ or ‘Security Clearance’ check if relevant to the position offered, and a satisfactory medical examination if required.

By submitting your Application, you understand that any intentional mis-statement or misleading information written as part of your Application or CV, or discussed during any subsequent interview, may render this Application and any subsequent Contract invalid, and you are therefore declaring that the information and facts contained in your Application and any accompanying support material submitted by you for this position are, to the best of your knowledge, true and complete.

No Agencies please