Assistant Branch Manager

Huws Gray Group; Royston; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A leading building supplies company is seeking an Assistant Branch Manager for their Royston branch. The role involves ensuring excellent customer service, acting as the main point of contact in the absence of the Branch Manager, and mentoring the team. Applicants are encouraged to bring passion for leadership and customer service, as training will be provided. This position includes various benefits such as a company bonus scheme, contributory pension, and generous holiday allowance.

Benefits

23 days’ holiday plus bank holidays

Company bonus scheme

Contributory pension

Life assurance

Discounts on retailers and gyms

Training and development programmes

Qualifications

• Passionate about leadership and customer service.
• Willingness to learn and receive training.

Responsibilities

• Provide outstanding service to customers.
• Act as point of contact when the Branch Manager is away.
• Grow business opportunities with customers.
• Support and mentor the team.
• Ensure safety and compliance in the branch.

Skills

Leadership

Customer service

Job description

Overview

Assistant Branch Manager – Huws Gray (Royston) - Step Up. Support the Team. Help Drive the Branch Forward.

Be Part of Something Bigger at Huws Gray.

We’re the Huws Gray Group– home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!

We’re now looking for an Assistant Branch Manager to join the team at our (Royston) branch. As an Assistant Branch Manager, you’ll play a key role in ensuring the smooth running of the branch, supporting the team, and creating a great experience for our customers.

Responsibilities

• Providing an outstanding and welcoming service to every customer
• Acting as the main point of contact when the Branch Manager is away
• Growing and developing business opportunities with new and existing customers
• Supporting and mentoring your team to unlock their full potential
• Ensuring everyone that works at our visits your branch is safe and follows our company procedures

We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind—and there’s no judgment in asking.

Qualifications

What you’ll bring:

You don’t need to tick every box—if you’re passionate about leadership and customer service, we want to hear from you. We’ll give you the training and support you need to succeed, so while industry knowledge or experience in a leadership role is an advantage, it’s not essential.

What’s in it for you

We believe great work should be recognised and rewarded. Here’s what you can expect:

• 23 days’ holiday, plus bank holidays (31 days per year)
• Company bonus scheme, based on performance
• Contributory pension and life assurance
• Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and developmentprogrammes to support your growth

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.

We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.