Dynamics crm functional lead consultant

Hcl Technologies; City of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global technology company is seeking a Dynamics CRM Functional Lead Consultant to streamline processes and optimize the CRM system to meet business requirements. The role involves configuring and customizing CRM / D365 CE functionalities, collaborating with stakeholders, and leading the development of CRM best practices. The ideal candidate has in-depth knowledge of CRM solutions and strong communication skills. Relevant certifications are a plus.

Qualifications

• In-depth knowledge of CRM / D365 CE out‑of‑the‑box functionalities and configuration.
• Proficiency in customizing and configuring CRM solutions to meet business requirements.
• Ability to lead CRM projects, prioritize tasks, and deliver solutions within timelines.

Responsibilities

• Configure and customize CRM / D365 CE out‑of‑the‑box functionalities.
• Collaborate with stakeholders to gather requirements and translate them into CRM solutions.
• Lead the development and implementation of CRM strategies and best practices.

Skills

CRM / D365 CE OOTB Configuration

Strong communication skills

Problem-solving skills

Education

Relevant certifications in CRM / D365 CE

Job description

Project role: Dynamics crm functional lead consultant

Skills: CRM / D365 CE OOTB Configuration

No. of positions: 1

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We are powered by our people a global, diverse, multi‑generational talent – representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem‑solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology‑enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Dynamics CRM Functional Lead Consultant

Job Summary

The Lead Consultant is responsible for CRM / D365 CE OOTB, Configuration, overseeing the configuration and out‑of‑the‑box functionalities of CRM / D365 CE. The primary focus is on streamlining processes and optimizing the CRM system to meet business requirements effectively.

Key Responsibilities

• Configure and customize CRM / D365 CE out‑of‑the‑box functionalities to align with business needs.
• Collaborate with stakeholders to gather requirements and translate them into CRM solutions.
• Lead the development and implementation of CRM strategies and best practices.
• Provide technical expertise and guidance on CRM / D365 CE configurations.
• Perform system testing, troubleshooting, and maintenance to ensure optimal performance.
• Stay updated on CRM trends and technologies to enhance system functionality and user experience.

Skill Requirements

• In‑depth knowledge of CRM / D365 CE out‑of‑the‑box functionalities and configuration.
• Proficiency in customizing and configuring CRM solutions to meet business requirements.
• Strong communication skills to collaborate with stakeholders and articulate technical concepts.
• Ability to lead CRM projects, prioritize tasks, and deliver solutions within timelines.
• Problem‑solving skills to identify and resolve CRM system issues promptly.

Certifications: Relevant certifications in CRM / D365 CE configuration are a plus.