Duke of Edinburgh Volunteer

St Leonard's Hospice; York and North Yorkshire; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local hospice is seeking volunteers for the Duke of Edinburgh programme, where you can develop your retail skills and provide invaluable customer service. Roles include sorting donations, serving customers, and assisting with shop displays. Full training is provided. This is a great opportunity for those aged 14 and above to contribute to their community.

Benefits

Be part of a friendly team

Make a difference to the local community

Develop retail skills

Qualifications

• A positive attitude and ability to provide great customer service.
• Full training will be provided; a willingness to learn new skills or bring your own skills and knowledge to the role.
• Ability to work under the instruction of the manager and as part of a team of volunteers.
• Ability to maintain confidentiality.

Responsibilities

• Sorting and pricing donated items.
• Serving customers on the shop floor.
• Accepting donations and promoting Gift Aid.
• Helping create shop displays.
• Researching specialist items.

Skills

Positive attitude

Customer service

Willingness to learn

Teamwork

Confidentiality

Job description

Overview

Join to apply for the Duke of Edinburgh Volunteer role at St Leonard\'s Hospice.

We offer Bronze, Silver and Gold Duke of Edinburgh volunteer placements for ages 14 and above in all our shops and our Donation Centre. This is a great way to gain experience in customer service and a retail environment.

When am I needed? Our shops are open Monday - Saturday 9am - 4pm. Duke of Edinburgh shifts take place on Saturdays, are for a minimum of 2 hours and require a weekly commitment of at least three months.

What will I be doing?

We have a variety of roles within the shop and will help find a role that suits you whether you want to be customer facing or would rather help out behind the scenes!

• Sorting and pricing clothing, bric-a-brac, books, toys, and other donated items ready for sale
• Serving customers on the shop floor
• Accepting donations from the public and promoting the Gift Aid scheme
• Helping create displays on the shop floor
• Helping to research specialist items for our shop and eBay department

Skills and qualities

• Positive attitude and ability to provide great customer service
• Full training will be provided; a willingness to learn new skills or bring your own skills and knowledge to the role
• Ability to work under the instruction of the manager and as part of a team of volunteers
• Ability to maintain confidentiality

Benefits

• Be part of a friendly and inclusive team
• Make a difference to your local Hospice and your local community
• Develop your retail skills and knowledge

Support and Training

Support and Supervision Volunters will be supervised by the Shop or Donation Centre Manager and Staff, supported by the wider Retail Team. The Volunteer Services Team will help guide you through the application and induction process and be your point of contact for general enquiries about volunteering.

Training Volunteers who will be with us for more than 3 months are required to complete mandatory training modules which are usually delivered via our online platform. Additional, booster and refresher training may be delivered as needed via e-learning, video links or face to face. You may also be invited to attend role specific in person meetings where appropriate.

For all volunteering enquiries please contact the Volunteer Services Office on 01904 777765 or email [e-mail]

About The Hospice St Leonard’s Hospice provides care and support to those living with life-limiting illnesses and to the people they care about. We rely on a committed and talented team of Volunteers and Supporters — people of all ages, and from all walks of life who help us provide care, assistance, and support throughout the organisation, as well as promoting the work of the hospice in local communities and raising crucial funds.