Driver Line Executive

Mitsubishihccapital; Trowbridge; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading vehicle leasing company in Trowbridge is seeking a dedicated team member focused on vehicle management and customer service. You will coordinate bookings for vehicle repairs and assist with administrative tasks, ensuring excellent service for our clients. This role is perfect for someone with strong problem-solving skills who thrives in a hybrid working environment. Enjoy a flexible benefits package, including a bonus scheme and generous holiday options.

Benefits

Excellent bonus scheme

Hybrid working

25 days’ holiday plus bank holidays

Full wellbeing package including BUPA and digital GP services

Qualifications

• Passionate about great customer service and problem-solving.
• Ability to multitask with a keen eye for detail.
• IT literate, especially in Excel.

Responsibilities

• Ensure vehicle booking for repairs or investigations.
• Arrange breakdown assistance when needed.
• Support administration of vehicles going into garages.
• Make contact with garage network to book vehicles.
• Arrange hire vehicles for customers when appropriate.
• Monitor shared email mailbox and perform admin duties.

Skills

Customer service skills

Problem-solving

Organizational skills

Flexibility

Teamwork

IT literacy, particularly within Excel

Job description

Do you thrive in a fast‑paced role where you're responsible for multiple tasks? Are you highly organised and known for your keen eye for detail? Interested in playing a key role in keeping some of the UK's largest vehicle fleets moving?

If your answer is 'yes' then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best‑known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home‑charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You will be part of the team who are responsible for ensuring that the driver has their vehicle booked in for repair/investigation or, if needed, arranging for breakdown assistance quickly and professionally. You will support with administration of vehicles going into garages, through outbound calls to our network of garages and suppliers.

You’ll be based in our Trowbridge office but we’re passionate about hybrid working. Attendance of the Trowbridge office is a minimum of 3 days per week. Please note, office attendance may vary during the initial training period.

You’ll also:

• Make contact with our garage network to book vehicles in for repair
• Arrange hire vehicles where mals appropriate for our customers
• Monitor the shared email mailbox and carry out admin duties as required
• Build and maintain strong relationships with suppliers
• Support internal teams within operations with any queries

What you'll bring.

You're passionate about great customer service and thrive on helping get problems solved. You enjoy multitasking with a key eye for detail. You like to structure your day to be organised as well as work in a flexible way to prioritise tasks when required.

You’ll be a great fit if you are:

• Able to work on your own initiative, remaining calm and professional under pressure
• Solution‑oriented and able to think outside of the box
• IT literate, particularly within Excel
• A strong team player

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want tolaagdvid your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days’ holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year licham

Being Yourself.

At Novuna, we’re a Disability Confident Commited employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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