Driver Excellence Advisor — Hybrid (Watford)

Lloyds Bank plc; Watford; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

A major financial services group in Watford is seeking a Driver Excellence Advisor. This role involves supporting drivers through exceptional service, education, and meticulous account management. Successful candidates will exhibit strong communication and organisational skills. The position offers a hybrid working model, allowing flexibility, and includes a comprehensive benefits package such as a generous pension contribution and performance-related bonuses.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Discounted shopping benefits

22 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Experience managing self and prioritising tasks.
• Ability to articulate and professionally respond to interactions.
• Experience in customer service preferred.

Responsibilities

• Support drivers by delivering excellent service.
• Educate drivers on processes and manage interactions.
• Exceed KPIs and SLAs through inbound and outbound communications.

Skills

Excellent verbal and written communication skills

Strong organisational and time management skills

High accuracy levels and attention to detail

Job description

A major financial services group in Watford is seeking a Driver Excellence Advisor. This role involves supporting drivers through exceptional service, education, and meticulous account management. Successful candidates will exhibit strong communication and organisational skills. The position offers a hybrid working model, allowing flexibility, and includes a comprehensive benefits package such as a generous pension contribution and performance-related bonuses.