Dispatcher - Hastings

Go Bus Limited; Hastings; On-site; GBP 28,000 - 32,000; Full time

Job summary

A transport service provider in Hastings is seeking a Dispatcher to manage depot operations and support drivers. The role involves ensuring punctual service delivery and requires excellent organizational and communication skills. Candidates must have a Class 1 License and supervisory experience in the transport industry. The position offers a 40-hour work week with a competitive salary.

Qualifications

• Current Class 1 Licence (assistance available for Class 2 License & P Endorsement).
• Supervisory & leadership experience required.
• Experience in the Transport Industry beneficial.

Responsibilities

• Manage and maintain smooth operation of depot services.
• Ensure service delivery is met daily.
• Oversee day-to-day needs of drivers and their performance.

Skills

Organizational skills

Customer service

Supervisory experience

Communication skills

Problem solving

Education

NCEA level 2 or higher

Tools

Class 1 License

Job description

We have a great opportunity to join the front-line operations team in our Hastings Depot as a Dispatcher.

The successful candidate will work 40 hours per week, Monday to Friday, 8am to 5pm.

You will work as part of a great team to ensure our operational and service delivery KPIs are achieved - so the ideal candidate will need to be operationally focused, highly organised, and have a great customer service approach.

Role and Responsibilities:

• Supporting the Depot Manager to manage and maintain the smooth and punctual operation of the depot services by dispatching buses on all routes within the contract areas in the time required and ensuring that sufficient drivers are available.
• Ensure that service delivery is met daily, and that all SOPs are followed whilst ensuring high standards of quality and safety compliance.
• Support with overseeing the day-to-day needs of the drivers, including wellbeing/ welfare and maintaining performance standards and training needs.
• Engage with internal stakeholders as required efficiently responding to escalations, incidents and complaints as well as maintenance requirements.
• Performing depot/dispatch administrative work to a high standard.
• Covering Urban, School, SESTA and Charter driving duties as needed.
• Working with the team to carry out yard duties as required.
• Some on-call weekends may be required from time to time
• High level of planning and organisational skills.
• Competent and clear written and verbal communication skills.
• Ability to develop and maintain key relationships with stakeholders.
• Be able to remain calm under pressure.
• Ability to manage and coordinate people.

Do you have what it takes to be a Dispatcher? Apply today!

To be successful you must have:

• Current Class 1 Licence (assistance available to obtain a Class 2 License & P Endorsement)
• NCEA level 2 or higher
• Supervisory & Leadership experience
• Experience in the Transport Industry would be highly beneficial

Preferred skills:

• Excellent communication and team player
• Able to remain calm under pressure
• Problem solving & think on your feet
• Ability to develop and maintain key relationships in the business
• Positive attitude andshows initiative

If you want to be part of a business that is making a difference in your communitythen we want to hear from you!

Our recruitment process includes a Drug and Alcohol Test and Police Vetting/Ministry of Justice Check.

Don't let this role drive by! Apply today! Email your CV to [e-mail]

• Where did you hear about this position? * Online Job Sites (Trade Me, SEEK etc) Social Media (Facebook, Instagram) Newspaper Employee Referral Other
• Which option best describes your current residency status? * I am a New Zealand Citizen I am permanent resident of New Zealand I am on Working/Temporary/Student/Spousal Visa I currently reside overseas but will be relocating to New Zealand Other
• If you were referred by a current Go Bus employee please write their full name and depot location (this only applies to permanent roles)
• Please outline why this position appeals to you? *
• How many years experience have you had in a supervisory or management role? * None Less than 1 year 1 -2 years 2 - 4 years 5 years +
• How do you motivate a team to perform? *
• Do you hold a current Class 2 License? * Yes No
• Do you hold a current P Endorsement? * Yes No
• Would you be willing to undergo a police check should you be successful in your application? * Yes No