Dispatch Administrator

Outside Clinic; Glasgow; On-site; GBP 26,000; Full time

Job summary

A leading healthcare service provider in Glasgow is seeking a Dispatch Administrator to ensure the efficient delivery of spectacles to customers. You will liaise with the lab and staff while maintaining a professional demeanor. The ideal candidate will possess excellent organizational skills and a focus on customer service. This role offers a competitive salary and additional benefits, such as private medical insurance and a contributory pension scheme.

Benefits

Competitive salary

Private Medical Insurance

Life Assurance x 4

Health & wellbeing initiatives

Contributory pension scheme

Colleague assistance programme

22 days holiday entitlement

Qualifications

• Excellent customer service skills with a focus on problem-solving.
• Highly organized with accuracy in completing tasks.
• Ability to manage day-to-day responsibilities in a fast-paced environment.
• Open to additional training and responsibilities.

Responsibilities

• Ensure efficient delivery of spectacles to customers.
• Liaise with lab and dispensing staff for optimal patient care.
• Maintain an accurate and up-to-date database.
• Provide administrative support to the office function.

Skills

Customer service skills

Organizational skills

Problem-solving ability

Ability to work in a fast-paced environment

Job description

Job Title: Dispatch Administrator

Location: Cambuslang, Glasgow

Reporting to: Dispatch Manager

Salary: £25,466.58

Hours: Monday to Friday 40 hours per week

Background

We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing, and happiness of older people. We do this by providing extra ordinary care through life enhancing life changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can't get to the high street unaided. Our Values are at the core of what we do. We believe in Clinical Excellence, making a Positive Impact, and we are passionate about continually improving in everything we do.

The role of the Dispatch Administrator is to ensure the efficient delivery of spectacles to our customers, coordinating with our lab and other departments for optimal patient care.

Principle Accountabilities

• Liaising with the Lab and dispensing staff to ensure the smooth and efficient running of deliveries to ensure the best possible patient care.
• Checking in spectacles received from the manufacturing lab. Batching spectacles by Care Homes or Home Visit patients
• Chasing glasses, following up on any delays
• Ensuring spectacles are secure until delivery is ready.
• Picking pre-defined delivery schedule 3 days in advance
• Posting pre-arranged deliveries to the delivery team to a predesignated destination.
• Posting patient’s glasses to either care home or own home
• Keeping database up to date and accurate with information
• Always represent OutsideClinic in a professional and positive manner.
• Maintain confidentiality regarding the company business/employees/patients and their families.
• Comply and keep up to date with company Infection prevention and control policies and ensure disposal of any clinical waste meets Company guidelines.
• Work to Company and industry regulatory practices, adhering to Company standards, policies, and procedures, delivering best practice methods, and taking responsibility for our customer’s needs.
• Keep your knowledge current in all aspects of our standard operating practices, meeting key performance outcomes which contribute to the overall team success.
• Offer support to others to help them learn and solve any Customer issues, both within the team and sharing knowledge more widely.
• Provide administrative support to the office function.
• Working to and positively contributing to our Company culture and values.
• Undertake any other requests as many be reasonably required by the business.

Skills, Knowledge & Experience

• Excellent customer service skills with the ability to problem solve and find solutions.
• Highly organised with a focus on accuracy ensuring work is completed to the highest standards.
• Comfortable working in a fast‑paced environment and able to use your initiative to manage your day‑to‑day responsibilities.
• Awareness of KPI’s and the impact that these have on the business.
• Open to additional training and responsibilities.

What we offer

• Competitive salary
• Private Medical Insurance
• Life Assurance x 4
• Access to health & wellbeing initiatives
• Contributory pension scheme matched up to 5% on successful completion of the probationary period.
• Access to our colleague assistance programme, Health Assured supporting the wellbeing of the workforce.
• 22 days holiday entitlement (plus bank holidays) increasing with length of service
• Discounted eyewear and hearing products after qualifying period.