Assistant Branch Manager

Manchesterchamber; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local financial institution in Manchester is looking for an individual to assist the Branch Manager in operational efficiency. The role requires supervising staff, managing customer service expectations, and meeting sales goals. Candidates must have an Associate's degree or relevant experience in banking and exhibit strong problem-solving and organizational skills. The position involves working in a dynamic environment to ensure compliance with bank regulations while providing top-notch customer service.

Qualifications

• Requires an Associate's degree or equivalent experience in banking.
• Knowledge of financial products, services and banking regulations.

Responsibilities

• Supervise branch personnel and manage operations in the absence of the Branch Manager.
• Handle HR-related performance management of assigned staff.
• Work closely with Head Teller to ensure adequate staffing.
• Dig into customer request resolution using sound judgment.
• Meet or exceed sales and service goals.

Skills

Customer service skills

Mathematical aptitude

Organizational skills

Team building skills

Problem-solving skills

Education

Associate's degree or parallel banking experience

Tools

Computer

Coin machine

Bill counter

Job description

Position Summary

The primary purpose of this position is to assist the Branch Manager in the efficient operation of the branch, including ensuring all staff associates provide consistent, high quality customer service, including cross-selling products and services and managing referrals to meet or exceed the Branch’s defined objectives. Manages operations in strict accordance with bank regulations and policies.

Knowledge, Skills, Requirements

Requires an Associate's degree or parallel experience in banking and an adherence to the bank’s training policies and requirements. Knowledge of financial products and services sales, and banking regulations.

• Aptitude for mathematics
• Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol
• Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
• Excellent customer service, including customer relationship building and product and services referral skills
• Competent keyboard skills and familiarity with computers
• Organizational skills, i.e., maintain an organized and efficient workspace
• Able to promote team building skills
• Initiative
• Ability to work closely and harmoniously with others in a busy environment

Functions

• Supervises assigned branch personnel and performs the duties of the Branch Manager in her/his absence inCastle daily operation of the branch
• Handles HR‑related performance management of assigned staff, i.e., issuing warnings, conducting appraisal reviews, evaluating staff performance for salary adjustments, promotions, etc.
• Works closely with Head Teller to ensure adequate staffing, resolve scheduling conflicts and personnel issues
• Guides, advises, and assists with staff training
• Employs problem‑solving skills and sound judgment in resolving customer problems, concerns, requests
• Explains, promotes, refers, sells, and/or cross‑sells products and services based on customers’ needs
• Uses sales and services techniques to encourage retention and expand customer relationships
• Meets or exceeds defined individual sales, referrals, and service goals and coaches to achievement of Branch goals
• Operates the branch within established cost controls and allowances, including preparing data for annual budget, branch reports
• Works with Branch Manager to ensure branch is operationally sound
• Originates mortgages and loans within designated lending authority and processes loans originated by the Branch Manager
• Processes transactions on the bank’s operating system(s)
• Opens and closes the branch in compliance with security procedures
• Performs other assigned duties essential to the operation of the branch
• Occasionally “fills in” for other branches at the request of management
• If SBLI licensed, meets or exceeds defined sales goals
• Actively participates in community service and consistently represents Dime Bank in a professional manner.

Physical Demands and Condition Requirements

• General office environment
• Ability to lift bags of coin

Equipment Used

• Computer
• Coin machine
• Bill counter

ADA

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.