Digital Workplace Coach

Bestmansolutions; Remote; GBP 40,000 - 60,000; Full time

Job summary

A prestigious American investment management firm seeks Digital Workplace Coaches to enhance employee engagement with modern tech tools. This role involves empowering around 250 global employees, focusing on coaching and strategic tool usage in a supportive environment. Candidates should have a proven track record in digital enablement, excellent coaching abilities, and familiarity with contemporary workplace tools.

Qualifications

• Experience in digital enablement, L&D, or workplace transformation.
• Strong knowledge of modern workplace tools.
• Excellent coaching skills with a supportive style.

Responsibilities

• Run coaching sessions, including 1:1s and structured masterclasses.
• Provide hands-on guidance on various digital tools.
• Track tool usage and report quarterly.

Skills

Digital enablement

Coaching

Change management

Workplace transformation

Tools

Asana

Microsoft 365

Zoom

ChatGPT Enterprise

Superhuman

Calendly

Job description

We’re proud to have been awarded a contract by a prestigious American investment management firm—renowned for its long-term vision, high-performing teams, and ethical leadership. As part of this partnership, we are now building a team of experienced Digital Workplace Coaches to support a high-impact, long-term engagement.This is an exceptional opportunity to work within a globally respected organisation that’s investing heavily in the future of work—leveraging modern workplace technologies and AI-powered platforms to empower its people. As part of this specialist team, you’ll help colleagues across all levels adopt and maximise these tools, working within a well-established, values-driven digital transformation function that prioritises collaboration, clarity, and lasting impact.If you're passionate about unlocking human potential through technology and want to be part of a forward-thinking environment, we’d love to hear from you.About the Role:You’ll support approx. 250 employees globally (200 in London) and combine proactive outreach with responsive support, helping colleagues get the most from the digital tools they use every day.Responsibilities:

• Run coaching sessions—including 1:1s, team drop-ins, onboarding, and structured masterclasses.
• Provide hands-on guidance on tools like Asana, Microsoft 365, Zoom, ChatGPT Enterprise, Superhuman, Calendly, and others.
• Proactively identify opportunities for smarter tool usage across teams and departments.
• Turn digital strategies into actionable how-to guides, workflows, and comms.
• Engage directly with Customer Success Managers from platforms (like Asana or OpenAI) to organise sessions and stay ahead of updates.
• Track tool usage, behaviours, and impact through analytics and user feedback, reporting quarterly.
• Be a champion for digital dexterity—raising the baseline for systems thinking, adaptability, and productivity across the firm.

What we’re looking For:

• Proven experience in digital enablement, L&D, change management, or workplace transformation.
• Confidence and presence—someone comfortable proactively engaging with busy professionals, from junior staff to senior leaders.
• Strong knowledge of modern workplace tools (you won’t know them all perfectly—but you’ll be curious, adaptable, and able to leverage resources).
• Excellent coaching skills, with a clear, supportive, and empathetic style.
• Familiarity with adult learning, behavioural science, or change models (e.g., ADKAR) is a plus.
• A data-informed mindset: You use usage data and feedback loops to guide your work and measure success.
• Experience in investment management or financial services is highly desirable but not essential for standout candidates.

You’ll play a key role in raising the digital baseline of a world-class organisation that’s eager to learn—but needs the right kind of coach to guide the way.If you fit this criteria, we would love to hear from you.