Digital CX Pro - Auto Aftercare & Bookings

Cooks Motor Group; Chelmsford; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading automotive retailer in Chelmsford seeks a Digital Customer Experience Advisor. You will manage digital customer inquiries, providing clear communication and resolving issues while achieving conversion targets. Key qualifications include strong communication and problem-solving skills, alongside the ability to navigate multiple systems. This role offers extensive training, career development, and valuable perks, promoting a customer-first approach and flexible working opportunities.

Benefits

33 days annual leave

Employee discounts on cars

Pension scheme

Family-friendly policies

Cycle-to-work scheme

Health and wellbeing support

Paid volunteer day

Training and development opportunities

Qualifications

• Strong communication skills with customers and colleagues.
• Able to manage multiple enquiries effectively.
• Problem-solving skills and attention to detail.
• Experience using digital tools for bookings.

Responsibilities

• Manage digital enquiries promptly across platforms.
• Engage professionally and communicate clearly.
• Identify customer needs and guide towards solutions.
• Convert enquiries into bookings while focusing on targets.
• Deliver exceptional customer service to build trust.

Skills

Clear communication

Customer-first mindset

Task prioritization

IT systems navigation

Attention to detail

Problem-solving

Job description

A leading automotive retailer in Chelmsford seeks a Digital Customer Experience Advisor. You will manage digital customer inquiries, providing clear communication and resolving issues while achieving conversion targets. Key qualifications include strong communication and problem-solving skills, alongside the ability to navigate multiple systems. This role offers extensive training, career development, and valuable perks, promoting a customer-first approach and flexible working opportunities.