Diabetic Eye Screening Administrator

University Hospitals Sussex; Brighton; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare trust in the UK is seeking an enthusiastic individual for an administrative role in the Diabetic Eye Screening Programme. The candidate will manage patient bookings, handle high volumes of phone calls, and support health professionals. Key qualifications include excellent organizational skills and experience in healthcare or customer service. This is a full-time position requiring flexibility, with a salary between £24,937 – £26,598 per annum and working at the Royal Sussex County Hospital in Brighton.

Benefits

Compassionate workplace

Wellbeing programme

Diversity and inclusion initiatives

Qualifications

• Enthusiastic and hard-working, vital for the administration of the diabetic eye screening service.
• Health-related experience and understanding of diabetes is an advantage.
• Experience in a busy dynamic office environment is desirable.

Responsibilities

• Handle administration for the Diabetic Eye Screening Programme.
• Book patient appointments and manage the Digital Healthcare database.
• Ensure all protocols and performance indicators are met.

Skills

Excellent telephone manner

Database and spreadsheet skills

Organizational skills

Calm and approachable

Experience handling high volume of calls

Education

5 GCSEs Grade 4 (level C) or above

Job description

View all our vacancies across our hospitals in Sussex. Search, find and apply for a job with us today.

Main area: Diabetic Eye Screening
Grade: Band 3
Contract: Permanent
Hours: Full time – 37.5 hours per week (Saturdays and weekend work may be required depending on service requirements)
Job ref: 279-7651615-JAN26

Employer: University Hospitals Sussex NHS Foundation Trust
Site: Royal Sussex County Hospital, Brighton
Salary: £24,937 – £26,598 per annum (yearly)
Closing: 28/01/2026 23:59

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute trusts, we’re a leading example of the excellence, ambition and values that have embodied the NHS for over 70 years.

Our hard‑working, talented and dedicated people work together towards a common goal – to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and improving the lives of patients across Sussex.

At UHSussex, diversity is our strength. We want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to break down barriers, and you may receive a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

We value compassion, inclusion and OUTPUT as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff, which is extensive and designed Tac to support you when you need it, including flexible working to support work‑life balance.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference znalty a and feel valued for all that you do.

As part of our commitment to access for all, please see the different ways you can access the application form: https://apps.trac.jobs/accessibility?_ts=1

We look forward to receiving your application and the start of your journey with UHSussex.

Job overview

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We provide this information at the outset to give clarity and avoid unnecessary inconvenience for applicants.

We require an enthusiastic, hard‑working person to play a vital role in the administration of this screening service, which forms part of the National Diabetic Eye Screening Programme. The post involves dealing directly with the public – mostly on the telephone – so experience handling a high volume of telephone calls will be advantageous. You will also be in contact with GP practices and other health professionals, so health‑related experience and a clear understanding acl diabetes is a definite advantage.

Main duties of the job

You will have good database and spreadsheet skills and your ability to organise and prioritise your workload in a logical and methodical way will be key. You will need to be calm and approachable, have an excellent telephone manner, and be able to concentrate despite frequent interruptions. It is vital you can work well alone as well as part of a team. You should have a goodُ general education with the equivalent of 5 GCSE Grade 4globalsasir (level C) or above and excellent written and oral communication skills. Experience working in a busy dynamic office environment is desirable.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Awareness Trust.

Detailed job description and main responsibilities

• Ensure full knowledge of all local and national protocols and follow all protocols for dealing with administration processes within Diabetic Eye Screening and assist any support staff in coordinating their workload.
• Have a clear understanding of the performance indicators the Trust must meet, both local and national, and take the necessary steps to ensure these are not undermined.
• Participate in a rotational plan to support the management of Brighton and Sussex Diabetic Eye Screening Programme administration team and, if required, the other teams in the service.
• Maintain and update the Digital Healthcare database of all patients registered as diabetic within Brighton and Sussex Diabetic Eye Screening Programme.
• Book appointments for patients contacting the Administration Centre, ensuring patients are seen within the nationally prescribed maximum waiting times.
• Register, check, amend and enter patient details on the Diabetic Register and Digital Healthcare database.
• Follow appropriate procedures when dealing with complaints.
• Maintain an effective electronic record‑keeping system for all data and paperwork.
• Undertake general office duties, including photocopying, faxing and date‑stamping correspondence.
• Print out and collate patient information leaflets.
• Keep up to date with any computerised systems introduced and attend any required training; be proficient in the computerised patient administration system.
• Maintain, review and update administrative service and other procedures and systems.
• Ensure that transport is available for patient journeys and organise as necessary.
• Ensure your own work area is kept free from hazards, that equipment is used according to instruction, that potential hazards are rectified and reported as appropriate, and that accidents are reported promptly and recorded accurately in line with organisational policy.

Person specification

• Experience in a person‑facing role in healthcare, retail or hospitality.
• Experience in an office environment using software and data.
• Previous experience in a healthcare setting.

Equality, Diversity and Inclusion

• Evidence of having undertaken own development to improve understanding of equalities issues.
• Evidence of having championed diversity in previous roles (as appropriate to the role).

Important information for applicants

We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences and motivations – essential to a fair and accurate evaluation. Applications that rely heavily on AI‑generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.

Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified. Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out.

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation ofbyter Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the visa and immigration eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early BEACH sten if we receive a high volume of applications.

Further Informationাদ

For help with the application process for Nursing vacancies, please email [e-mail].

For help with the application process for Non‑Nursing vacancies, please email [e-mail].

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name: Iris Procter
< anseo Job title: Failsafe Officer
Email address: [e-mail]
Telephone number: 01273 664425
Additional information:

Buki Asanbe – Brighton and Sussex DESP – Programme Manager
Tel: [phone]