DevOps & Technical Support Engineer

Creative Digital; Hitchin; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A digital agency based in Hitchin is seeking a DevOps & Technical Support Engineer to support its cloud infrastructure and manage incidents. The ideal candidate should have a background in technical support and software engineering, with strong troubleshooting and communication skills. This hybrid role involves designing and maintaining CI/CD pipelines and ensuring customer satisfaction through effective incident management. A degree in a relevant field and a minimum of 3 years' experience are preferred.

Benefits

Private health and dental cover

25 days holiday (plus Bank Holidays)

Pension scheme

Flexible working hours

Fully refurbished office for 2025

Holiday buy back scheme

Charity volunteer day

Qualifications

• Minimum 3 years’ experience in user journey design.
• Strong knowledge of eCommerce CRO.
• Exceptional written and verbal communication skills.

Responsibilities

• Support the CDA cloud infrastructure environments.
• Manage incidents reported by clients and provide updates.
• Design, build, and maintain CI/CD pipelines.

Skills

Technical support

Software engineering

Troubleshooting

Problem-solving

Communication

AWS/Azure

Education

Degree in Graphic Design or relevant field

GCSEs minimum grade C/4, including English & Maths

Tools

Figma

Adobe Creative Suite

Python

Job description

DevOps & Technical Support Engineer

We are currently recruiting for a DevOps & Technical Support Engineer to support the Cloud Infrastructure and Tier 2 of our fast‑paced digital agency based in Hitchin, Hertfordshire.

CDA exists to make digital, human. We’re a full‑service digital agency specialising in software development, eCommerce, customer experience and digital marketing. We value simplicity, avoiding complexity and jargon.

ABOUT THE POSITION

Support the CDA cloud infrastructure environments and Production incident management, working closely with the Software Development and Operations team.

THE SUCCESSFUL CANDIDATE

Technical, solution‑focused individual with experience in technical support, diagnostics, or software engineering, on a full‑time, permanent basis.

This is a hybrid role with dual responsibilities of:

• Support in creating and managing the CDA cloud infrastructure for Production and Test environments
• Manage incidents reported by the client and provide status updates and resolution plans for deployment to Production

KEY DUTIES AND RESPONSIBILITIES – DEVOPS

• Strong appetite for latest technology and trends in the industry
• Design, build, and maintain CI/CD pipelines to support rapid and reliable software delivery
• Manage and optimise Linux‑based environments, ensuring stability and performance
• Develop automation scripts and tooling using Python and other relevant languages
• Work with AWS / Azure cloud services to architect and support resilient infrastructure
• Implement monitoring, logging, and alerting solutions to ensure system health and availability.
• Collaborate with cross‑functional teams to embed DevOps best practices across the organisation.
• Contribute to security, compliance, and governance initiatives within a regulated environment.
• Own complex troubleshooting cases, diagnosing and resolving issues related to the platform, integrations, and system workflows

KEY DUTIES AND RESPONSIBILITIES – TECHNICAL SUPPORT

• Take full ownership of incident tickets through to final resolutions, ensuring client supported and updated to the closure
• Ensure customer SLA’s/KPIs and quality standards are met
• Communicate with the clients, providing regular updates along with realistic expectations
• Technical background with experience in technical support, diagnostic or software engineering
• Strong troubleshooting, problem‑solving, and analytical skills
• Exceptional written and verbal communication skills
• Previous experience in customer‑facing technical roles is highly desirable
• Own complex troubleshooting cases, diagnosing and resolving issues related to the platform, integrations, and system workflows
• Document solutions, FAQs, and internal processes to improve efficiency and knowledge‑sharing
• Proactively identify patterns, bugs, or bottlenecks and suggest improvements

SKILLS AND EXPERIENCE

• Minimum 3 years’ experience in user journey design
• GCSE’s minimum grade C/4, including English & Maths
• Degree in Graphic Design (or a relevant field)
• Good understanding of Figma and Adobe Creative Suite. Knowledge in After Effects is a strong bonus, but is not a necessity
• A solid understanding of user experience and UX processes
• Strong understanding of mobile responsive design and mobile experience
• Strong Knowledge of eCommerce CRO
• Strong portfolio demonstrating creativity and ideas across online and offline
• Ability to lead scoping sessions with both internal teams and clients
• Good customer and stakeholder management skills
• Located within a 1‑hour commute of Hitchin, Hertfordshire

SALARY

• Salary dependant on skills and experience
• Private health and dental cover
• 25 days holiday (plus Bank Holidays)
• Pension scheme

BENEFITS

It’s a fantastic time to join the business. Our employees value the flexible working environment and the chance to develop their skills on a wide variety of interesting projects.

• Hybrid working (after probation)
• Flexible working hours
• Fully refurbished office for 2025
• Great working environment when you’re needed in the office which includes free parking and a fully stocked kitchen with teas, coffee, snacks and more!
• Frequent social events
• Holiday buy back scheme
• Charity volunteer day

HOW TO APPLY

Please include a cover letter with your CV. Your covering letter should tell us why you’re suitable. We will contact you should you qualify for an interview.

NO AGENCIES

NO AGENCIES

EQUAL OPPORTUNITIES

As a business we are committed to the continuous improvement of diversity and equality in the workplace, and we welcome talented individuals from all backgrounds who share our passion for making digital human.

RIGHT TO WORK

If your application is successful, and we invite you for an interview/assessment, we’ll need additional information to check you have the right to work in the UK, including a copy of your passport, your National Insurance number and any other relevant proof of your right to work, for example visa or working permits.