Desktop Support Engineer, Newcastle

DXC; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology service provider in Newcastle upon Tyne is currently seeking a Desktop Support Engineer to provide end-user support. The successful candidate will engage in software and hardware installations and configurations, troubleshoot issues, and ensure high levels of customer satisfaction. Ideal candidates will have strong Windows OS proficiency and excellent communication skills. This full-time role demands flexibility with working hours and requires SC Security Clearance.

Benefits

Competitive compensation

Pension scheme

Private health/medical insurance

Gym membership

Employee recognition tools

Qualifications

• Experience in a Deskside Support role required.
• Ability to communicate at all levels in a clear manner.
• Experience with software installation and deployment.

Responsibilities

• Support end user compute with desktop and laptop configurations.
• Assist 2nd line support with troubleshooting.
• Manage hardware installations and upgrades.

Skills

Microsoft Windows 7 and 10 Operating Systems – Deployment, configuration

Good verbal communication

Good written communication

Good time management / organisational skills

Proven and demonstrable software and hardware troubleshooting skills

Self-motivated

Excellent customer skills

Education

Microsoft Windows 7/10 training and certification

Tools

Microsoft SCCM

Active Directory management

Job description

Job Description

At DXC Technology, we’re people first. Why? Because it’s people that get the job done.

We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting‑edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.

We are currently looking for a Desktop Support Engineer to support one of our clients based‑on‑site location Newcastle Helix, Draymans Way, Newcastle Upon Tyne.

This is a full‑time position working a 37.5‑hour week Monday – Friday. The ideal candidate will be required to have a flexible approach as overtime and on‑call duties may be required.

Due to the nature of our client's work the successful candidate will need to obtain SC Security Clearance.

Responsibilities

• Working on a secure single person location with End User Compute support, with wider support team on sister locations throughout the UK.
• Desktop / Laptop / VDI build, configuration and deployment to end users
• Software installation / deployment
• Asset and peripheral deployments
• In depth investigation into issues to pass back to 3rd line support
• Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls
• Hardware installation / upgrade / break fix for desktop, laptop, and server
• Smartphone support (Android & iOS)
• VIP support
• Service Desk cover as required
• Assisting with customer projects

What we're looking for

• Microsoft Windows 7 and 10 Operating Systems – Deployment, configuration
• Support Microsoft Office 2010 onwards
• Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
• Knowledge of Microsoft SCCM and OS / Application deployment
• Good verbal communication: ability to communicate to all levels
• Good written communication: concise and accurate call logging, documentation, and email correspondence
• Good time management / organisational skills
• Work well independently or as part of a team.
• Self‑motivated
• Good problem solver
• Proactive approach
• Excellent customer skills a must for this position

Desirable skills / qualifications

• Microsoft Windows 7/10 training and certification
• Legacy O/S
• Active Directory management
• Understanding of SCCM
• Exposure to Win11
• Exposure to Entra, Azure and ZScaler
• Understanding of McAfee EPO

What we will do for you

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available.