Deputy Manager

Splitsville Entertainment Inc.; Kingston upon Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading entertainment company in the United Kingdom is seeking a Deputy Manager to support operations in an exciting and dynamic environment. The role includes overseeing back and front house operations, inspiring team performance, and ensuring service standards are met. The ideal candidate has management experience, a passion for guest service, and the ability to work in a fast-paced environment. Opportunities for career development and a comprehensive benefits package are included.

Benefits

3 weeks vacation, increasing to 4

Opportunity to earn bonuses

Discounts on food

Access to in-house training

Medical and dental benefits

RRSP matching plan

Mental health support benefits

Qualifications

• Management experience, ideally within a retail or restaurant setting.
• A passion for guest service.
• Evidence of delivering on financial targets, driving business and sales.
• Evidence of inspiring and developing large teams.
• Willingness to work nights and weekends.
• Friendly, energetic, enthusiastic, and positive attitude.
• Excellent communication skills.
• Experience organizing and assigning shift tasks.
• Experience working in a fast-paced environment.

Responsibilities

• Support the Centre Manager with back of house duties.
• Run exceptional operations front of house.
• Deliver financial targets and service standards.
• Inspire the team to provide outstanding guest service.
• Encourage a motivated environment for team members.

Skills

Management experience

Guest service passion

Delivering financial targets

Inspiring and developing teams

Teamwork

Communication skills

Fast-paced environment experience

Job description

The Why...

Join Splitsville as a Deputy Manager and in return you'll get:

• 3 weeks of vacation - increasing to 4 after one year of service
• The opportunity to earn bonus
• Discounts on food and $1 bowling
• Access to our in-house training pathways
• Financial long service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits

The What...

When joining Splitsville as a Deputy Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area.

Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands‑on across all areas of the busy centre.

You will support the Center Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements.

You will inspire the team to provide outstanding service for our guests, helping them to create great experiences and lasting memories in our center's, whilst ensuring a fun and safe environment.

You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.

To be successful you will have:

• Management experience, ideally within a retail or restaurant setting
• A passion for guest service
• Evidence of delivering on financial targets, driving business and sales
• Evidence of inspiring and developing large teams
• A willingness to work nights and weekends
• Desire for success
• A friendly, energetic, enthusiastic and positive attitude
• The ability to work well as part of a team
• Excellent communication skills
• Experience with organizing and assigning shift tasks
• Experience working in a fast‑paced environment

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state‑of‑the‑art 10‑pin bowling, high‑quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one‑of‑a‑kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.