Deputy General Manager

Bada Bingo; Greater London; On-site; GBP 35,000; Full time

Job summary

A leading gaming and leisure business in Greater London is seeking a motivated Deputy General Manager. In this full-time role, you will assist the General Manager in delivering exceptional customer service and implementing brand strategy. You will lead a team, ensuring compliance with regulations while creating a vibrant atmosphere for both staff and customers. The position offers a competitive salary of up to £35,000 per annum, alongside a range of benefits to support your wellbeing and career growth.

Benefits

Wellbeing app access

Employee recognition scheme

Staff discount on tickets and food

Buy Holidays Salary Sacrifice Scheme

Qualifications

• Previous experience managing a team in a face-to-face customer service role, ideally in leisure or retail.
• Evidence of strong customer service standards and attention to detail.
• Focus on personal and team development along with a proactive approach.

Responsibilities

• Assist the General Manager in ensuring consistent customer experience.
• Manage the team and direct daily activities for maximum service.
• Ensure compliance with gaming and safety regulations.

Skills

Team management

Customer service

Business awareness

Attention to detail

Initiatives management

Job description

We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Tooting. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £35,000 p/a.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks

Your Responsibilities as Part of Our Team

• Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
• Assist the General Manager to implement the brand strategy flawlessly at a local level
• Deputise for the General Manager in all aspects of the Club
• Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
• Provide input to the club’s local strategic plan
• Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
• Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
• Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
• Ensure that the Company’s legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to

The Winning Combination We’re Looking For

• Previous experience of managing a team in a face‑to‑face customer service role, ideally within a leisure, gaming, hospitality or retail environment
• Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
• Evidence of setting an example for customer service and interaction ‘on the floor’
• A relentless focus upon customer service standards with strong attention to detail
• Self‑aware and welcomes constructive feedback
• Committed to your own and other’s development
• Evidence of being able to manage and drive new initiatives
• You are driven by a need to deliver tangible results

As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.

Applicants must be 18+

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