Defence IT Service Delivery Lead

National Composites Centre; Bristol; Hybrid; GBP 54,000 - 68,000; Full time

Job summary

A leading innovation partner in the UK is seeking a Service Delivery Manager for its Defence Team based in Bristol. This role involves leading the IT Secure Operations service delivery team and ensuring that service delivery processes align with ITIL best practices. The ideal candidate has proven experience in a similar role, strong communication skills, and a solid foundation in IT. This position offers a salary of £54,102 to £67,056 per annum with additional benefits including a pension contribution and private medical insurance. Limited hybrid working is available.

Benefits

Employer pension contribution

Private medical insurance

Qualifications

• Proven experience working in Service Delivery Management.
• Ability to manage and build teams effectively.
• Familiarity with common compliance frameworks.

Responsibilities

• Lead and manage the IT Secure Operations service delivery team.
• Design, implement, and improve service support and delivery processes.
• Manage the IT Secure Operations run budget.

Skills

Strong verbal/written communication skills

Team management

Vendor management

ITIL v4 foundation qualification

Experience in a Security Controlled Environment

Education

3 years experience in Service Delivery Management or similar role

Familiarity with regulatory frameworks (e.g., ISO 27001)

Tools

Microsoft environments

Telephony systems

Job description

A leading innovation partner in the UK is seeking a Service Delivery Manager for its Defence Team based in Bristol. This role involves leading the IT Secure Operations service delivery team and ensuring that service delivery processes align with ITIL best practices. The ideal candidate has proven experience in a similar role, strong communication skills, and a solid foundation in IT. This position offers a salary of £54,102 to £67,056 per annum with additional benefits including a pension contribution and private medical insurance. Limited hybrid working is available.