Debt Adviser (CEDA)

Citizens Advice BANES; Beeston; On-site; GBP 24,000 - 29,000; Full time

Job summary

A local advice organization based in Beeston is seeking a dedicated debt adviser. This permanent position offers a training salary of £24,500 per annum, with opportunities for a pay rise upon successful completion of probation. The role involves providing telephone advice to clients, requiring excellent communication skills and the ability to prioritize tasks effectively. Candidates should demonstrate a commitment to training and the ability to work sensitively with diverse clients. The organization values teamwork and offers full training for new staff.

Qualifications

• High commitment to training and understanding of advice processes.
• Able to prioritize tasks and use initiative.
• Ability to follow procedures and maintain confidentiality.

Responsibilities

• Provide telephone advice to clients in need.
• Work collaboratively within a supportive team.
• Ensure sensitivity and non-judgemental approach.

Skills

Customer service experience

Effective communication

Ability to work in a team

Working to deadlines

Job description

Apply before 11.59pm on 15 January 2026.

£24,500 Per Annum (Training Salary - pay rise on successful completion of probation)

Permanent

37 hours per week

Based at our Beeston Office

Do you have experience in customer service or a call centre and are ready for a new opportunity? Are you seeking a fresh challenge and the chance to take the next step in your career? Do you want to make a real difference in people's lives?

Citizens Advice Central Nottinghamshire and Nottingham & Districts are looking for debt advisers to join us on a brand new project working with clients providing them with advice over the telephone. You will be working with a tight knit team to provide help and a way forward to those most in need. We will provide full training.

If you wish to be considered for this exciting opportunity you will need to demonstrate the following skills-

An ability to demonstrate a high level of commitment to training and good understanding/experience of the processes in dealing with advice giving

The ability to prioritise tasks and work to deadlines using own initiative

The ability to communicate effectively, both orally and in writing with a range of people and organisations

The ability to work effectively and collaboratively as part of a team and work without close supervision

Ability and willingness to follow agreed procedures

Ability to work in a sensitive, enabling and non-judgemental way with people from a wide range of backgrounds

Ability to maintain confidentiality and appropriate professional boundaries

Information on how to apply is in the job pack.

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