Data Analyst

Optimus E2E Ltd; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading data-centric firm is looking for a Data Analyst to enhance their operational transformation initiatives. The role involves analyzing client interactions and operational data to identify opportunities for digital improvements. Candidates should demonstrate proficiency in SQL, advanced Excel, and data visualization tools like Tableau, with a keen analytical mindset to drive actionable insights.

Qualifications

• Proven experience in operational analytics or performance analysis.
• Experience in analyzing operational workflows and service delivery metrics preferred.
• Strong understanding of operational processes.

Responsibilities

• Analyse client and operational interaction data to identify transformation opportunities.
• Partner with transformation teams to translate data insights into actionable digital strategies.
• Monitor and measure success of implemented initiatives through performance tracking.

Skills

SQL

Data Visualization

Excel

Analytical Skills

Tools

Tableau

Google BigQuery

Looker

Job description

Our client is seeking a Data Analyst who will drive analytical insights to support transformation initiatives across group operations. Working within the Trading and Operations Transformation team, this role focuses on analysing interaction data to identify digital enhancement opportunities and inform new transformation initiatives.

Key Responsibilities

Digital Transformation Analysis

• Analyse client and operational interaction data to identify transformation opportunities and process friction points
• Evaluate user behaviour and system interactions to uncover areas for digital solutions and automation
• Conduct comprehensive analysis of interaction data to inform and prioritise digital transformation initiatives

Strategic Initiative Support

• Partner with transformation teams to translate data insights into actionable digital strategies
• Support business case development with robust analysis and impact modelling for transformation projects
• Monitor and measure success of implemented initiatives through performance tracking

Cross-Functional Collaboration

• Collaborate with Analytics Engineering and Data Engineering teams to develop and maintain comprehensive dashboards monitoring transformation KPIs, performance metrics and interaction data
• Work with operational teams to understand current processes and identify transformation opportunities
• Strategic Insights & Stakeholder Management
• Present findings and recommendations to stakeholders, translating operational data into clear business cases for improvement initiatives
• Serve as the analytical voice within Operations Transformation, providing data-driven insights to support decision-making processes
• Demonstrate analytical curiosity with proven ability to identify analysis opportunities independently and deliver measurable operational impact
• Influence decision-making through comprehensive data analysis and compelling presentation of insights

Technical Skills

• Proficiency in SQL with experience in Google BigQuery preferred for complex data analysis and reporting
• Advanced data visualization skills using tools such as Tableau, Looker, or similar platforms
• Advanced Excel skills including pivot tables, complex formulas, and data manipulation techniques
• Strong understanding of operational processes with ability to connect metrics to business outcomes

Experience

• Proven experience in operational analytics, business intelligence, or performance analysis with focus on service delivery metrics
• Experience analyzing operational workflows and service delivery metrics preferred
• Knowledge of financial services operations preferred
• Demonstrated track record of turning data into actionable improvements and measurable business outcomes