Data Analyst

Severn Trent Plc; East Midlands; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading water utility company in the East Midlands is looking for a Data Analyst to join the Metering Field Support Team on a 12-month Fixed Term Contract. This role focuses on analyzing performance data to support improvements within the Metering Support Team. Ideal candidates will have strong communication skills and experience in data reporting. The position offers a competitive salary, a generous holiday allowance, and opportunities for professional development.

Benefits

Competitive Salary

25 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days

Qualifications

• Experience producing reports using large amounts of data.
• Understanding of IT software such as Word, Excel, and PowerPoint.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Monitor and use performance data to drive continuous improvement.
• Source, collect, and extract fit-for-purpose data.
• Support the Metering Operations Manager in identifying reporting gaps.

Skills

Excellent communication skills

Customer service skills

Data reporting experience

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

DATA ANALYST – METEERING FIELD SUPPORT TEAM

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.

Severn Trent serves 4.8 million households and businesses across the UK. We welcome people from all walks of life and celebrate individuality. Each cuppa drank, each toilet flushed is possible because of the 7,000 brilliant team members working across our patch.

We offer an exciting opportunity to join our Metering Field Support Team as a Data Analyst on a 12 month Fixed Term Contract based at Raynesway, Derby.

This role is responsible for helping support improvement and delivery within the Metering Support Team. You’ll be expected to work with different types of data to assess performance levels using analytics and understand the indications that the data is portraying. The role will provide data to support our service offering to retailers and facilitate process improvements, requiring dynamic problem‑solving, driving process and market improvements, and teamwork.

Key Accountabilities

• Monitor and use all relevant performance data of your own and other teams to promote and drive continuous improvement in performance.
• Source, collect and extract data that is accurate and fit for purpose, working with the business to update and improve how we share this data.
• Work as part of a team, where appropriate, on a specific project or day‑to‑day continuous improvement ideas.
• Report performance data for our metering field force – to ensure we are aligned on SLA and KPI compliance.
• Support the Metering Operations Manager & Field Manager in identifying gaps in available reporting and produce/procure new reporting measures where necessary.
• Gather data and produce reports on the performance of our meter reading schedule, customer service visits and services we provide from both a household and non‑household perspective. Work with our team leaders and planners to improve performance reporting.

What You’ll Bring to the Role

We are looking for a candidate who has excellent communication skills and can work with a range of different people. You’ll also have customer‑service skills so we can provide the best service we can.

To do this role at its best, some experience in producing reports using large amounts of data is needed. Having an understanding of IT software such as Word, Excel and PowerPoint would make you a great fit for our role.

What’s in It for You

• Competitive Salary of £30,500 - £32,000
• 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

What’s Next

We can’t wait to hear from you. Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date – so keep an eye on your phone and emails! If you’re curious, check out #LifeAtSevernTrent on social media.