Damage and Loss Coordinator

Speedy Hire Plc.; Bristol; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hire services company is looking for a Damage & Loss Coordinator in Bristol. The role involves managing customer damage claims, maintaining communication with customers and insurance firms, and resolving issues efficiently. Ideal candidates should be strong team players and excellent communicators. The position offers 26 days of holiday, life assurance, and various additional benefits including a discount across the brand and opportunities for training and career development. Join a dynamic team committed to prioritizing work-life balance.

Benefits

26 days holiday (plus bank holidays)

Life assurance

Pension Scheme

95% discount across the Speedy brand

Opportunities for training and career progression

Voluntary Health Cash Plan

Employee Assistance Program (EAP)

Green Commute Initiative

Qualifications

• Must be an excellent communicator both written and verbal with all levels of management.
• Be analytical – able to investigate and resolve asset issues.

Responsibilities

• Handle new customer damage and loss claims.
• Maintain and update existing claims, aiming to resolve.
• Negotiate and settle new & outstanding claims directly with customers and insurance companies.
• Liaise with customers and senior management in a professional manner.
• Work with workshops and external repair partners to achieve timely resolutions.

Skills

Strong team player

Organised and flexible

Good eye for detail

Excellent communicator

Analytical skills

Job description

Overview

Hours: 37.5 hours per week, Monday to Friday.

Damage & Loss Coordinator

Location: Pioneer House, Pioneer Park, Whitby Road, Bristol

Main responsibilities

• The handling of new customer damage and loss claims
• Maintaining and updating existing claims, with the view to resolve
• Negotiating and settling new & outstanding claims directly with customer and insurance companies
• Liaising with customers and senior management in a professional manner
• Working with our workshops and external repair partners to achieve a timely resolution to ensure correct billing to the customer
• Assisting the sales team and the depot network with damage and loss queries or claims
• Effective recording of workshop reports onto in house system and manage workloads through this process
• Escalate all disputes not resolved to Damage & Loss Team Leader
• Travelling to workshop when required
• Supporting your business unit/team to deliver our ESG Strategy – Decade to Deliver.

Other duties

• Resolving asset queries via telephone and email
• Answering the phone in a timely and professional manner
• Assisting with company stock takes

The ideal candidate

Essential:

• Strong team player, Organised and flexible
• Good eye for detail
• Be an excellent communicator both written and verbal with all levels of management
• Must be analytical – able to investigate and resolveasset issues

What we offer

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM– Employee Assistance Program (EAP): Offers free andconfidentialsupportand counselling to help you through matters such as wellbeing, divorce, legal, and financial management

We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising ourambitionof putting our People First!

Speedy offer a Career Line of Sight which enables a detailedunderstandingof the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group isan equal opportunity employer where we embrace diversity in all its forms and fostering aninclusiveenvironment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment