Damage Claims & Recovery Specialist

U-Drive Limited; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-owned vehicle rental company in Poole is seeking an experienced Claims Representative to manage damage claims effectively. The ideal candidate will possess strong communication and customer service skills, with exceptional attention to detail and a commercial understanding of risk management. This role emphasizes quality and efficiency in handling claims for a fleet of 4000 vehicles. Employee benefits include annual leave, training opportunities, and discounts across numerous stores.

Benefits

30 days annual leave

Training and development opportunities

Discounts at 3,000+ stores

Free eye tests

Competitive pension

Employee discount across branches

Employee Wellbeing Program

Qualifications

• Detail-oriented and service-focused individual with strong communication.
• Comfortable with changing priorities and a varied workload.
• Proficient in operating software.

Responsibilities

• Create claim records and handle general administration.
• Investigate incidents and establish liability.
• Update records and manage new customer claims.

Skills

Strong communication skills

Customer service skills

Attention to detail

Organizational skills

Commercial understanding of risk

Microsoft Office skills

Job description

A family-owned vehicle rental company in Poole is seeking an experienced Claims Representative to manage damage claims effectively. The ideal candidate will possess strong communication and customer service skills, with exceptional attention to detail and a commercial understanding of risk management. This role emphasizes quality and efficiency in handling claims for a fleet of 4000 vehicles. Employee benefits include annual leave, training opportunities, and discounts across numerous stores.