CX Insight Analyst — Turn Feedback Into Action (Hybrid)

AutoGlass; Bedford; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading vehicle glass repair company in Bedford is seeking a Customer Experience (CX) Insight Analyst. This role focuses on transforming customer feedback into actionable insights to improve satisfaction and conversion rates. Candidates should have experience with Qualtrics, strong analytical skills, and proficiency in data visualization tools like Power BI or Tableau. The role offers a salary of up to £45,000 plus performance bonuses and benefits in a hybrid working environment.

Benefits

Up to 20% annual company performance-related bonus

Private Medical

25 days annual leave + bank holidays

Competitive pension

Qualifications

• Proven experience with customer feedback analysis and insight generation.
• Strong analytical skills for trend identification in customer journeys.
• Skilled in monitoring CX metrics and identifying actionable insights.

Responsibilities

• Manage and optimize the VOC platform to capture and analyze customer feedback.
• Deliver clear, actionable insights through dashboards and reports.
• Monitor CX metrics and identify trends for strategic decisions.

Skills

Experience with Qualtrics

Strong analytical skills

Data visualization skills (Power BI/Tableau)

SQL/Snowflake

Effective communication to non-technical stakeholders

Tools

Qualtrics

Power BI

Tableau

Job description

A leading vehicle glass repair company in Bedford is seeking a Customer Experience (CX) Insight Analyst. This role focuses on transforming customer feedback into actionable insights to improve satisfaction and conversion rates. Candidates should have experience with Qualtrics, strong analytical skills, and proficiency in data visualization tools like Power BI or Tableau. The role offers a salary of up to £45,000 plus performance bonuses and benefits in a hybrid working environment.