Customer Support Specialist

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; England; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

A community support organization is looking for a full-time professional to manage a complex caseload in a hybrid work environment. The role involves building relationships, communicating effectively with teams, and interpreting housing policy. The ideal candidate will have housing technical experience, strong communication skills, and the ability to make sound judgments. This permanent position offers a competitive salary of £33,910 to £39,360 per annum and comes with various benefits tailored to support your lifestyle.

Benefits

Tailored salary package

Diversity initiatives

Staff support networks

Qualifications

• Experience in tenancy management and enforcement.
• Ability to interpret policy and make informed decisions.
• Detail-oriented with sound judgment.

Responsibilities

• Manage a complex caseload through effective decision-making.
• Communicate with teams and contribute to knowledge sharing.
• Maintain accuracy and manage time effectively as priorities shift.
• Build strong relationships with residents.

Skills

Housing technical experience

Strong communication skills

Adaptability

Job description

Job Summary

Hybrid location in Islington or Morden, full‑time 36 hours per week. Permanent contract. Salary £33,910 – £39,360 per annum.

Closing date: Wednesday 21st January 2026 at midnight.

Key Responsibilities

• Manage a varied and often complex caseload through confident decision‑making.
• Communicate effectively with internal teams and external agencies, contributing to active learning and knowledge sharing.
• Interpret housing policy, apply guidance accurately and balance customer needs with organisational responsibilities.
• Maintain high standards of accuracy and attention to detail in a busy environment, managing time effectively as priorities shift.
• Build strong relationships with residents to create a positive experience.
• Receive and complete full training to develop within the team.

Qualifications & Experience

• Housing technical experience, including tenancy management, enforcement, and relevant legislation.
• Ability to interpret policy, apply guidance accurately and make informed decisions.
• Strong communication skills and the confidence to take ownership of cases.
• Adaptable, detail‑oriented, and capable of making sound judgments.
• Eligible to work in the UK; must reside in England or Wales for the duration of employment; Clarion does not offer visa sponsorship.

Assessment Process

Candidates may be asked to complete a competency‑based test following the short‑listing exercise.

Diversity & Inclusion

We want Clarion to be a workplace where everyone feels valued and can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues via staff networks.

Benefits

Full salary package and benefits tailored to support your lifestyle, beyond the starting salary. (More details available on application).