Customer Support Manager

Miller Homes; South Derbyshire; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent home builder is seeking a Customer Support Manager in the South Midlands. The role focuses on enhancing the customer experience post completion by managing inspections and addressing any issues. Ideal candidates possess strong communication skills and can effectively handle customer interactions. The position offers a competitive salary, a potential 10% bonus, and a company car or allowance.

Benefits

26 days annual leave + public holidays + birthday off

Opportunity to earn 10% bonus

Company car or car allowance of £5,000

Qualifications

• Understanding of the New Homes Quality Code.
• General knowledge of NHBC Technical Requirements/Guidelines.
• Ability to build trust with customers and contractors.

Responsibilities

• Manage the customer experience for clients post-completion.
• Carry out inspections to ensure quality of homes.
• Respond to and resolve customer defects timely.

Skills

Communication

Customer Engagement

Problem Solving

Job description

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Support Manager to join our team in the South Midlands region. The role of the Customer Support Manager is to manage the customer experience of our new clients’ post completion, carry out inspection works to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.

RESPONSIBILITIES:

• To be the owner of the customer journey post completion, delivering a world class customer experience.
• Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code.
• Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly
• To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place

REQUIREMENTS:

• Understanding of the New Homes Quality Code
• General knowledge of NHBC Technical Requirements/Guidelines is essential
• M ust have a natural and engaging style of communication , with a passion and desire for customer interaction and the ability to build trust with customers and contractors alike
• Able to deal with difficult customers, clients and situations calmly and professionally

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company car or car allowance of £5,000

How to apply

Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.

This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.

(No Agencies Please)

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