Customer Support Advisor- Dinnington -30 hours

Churches Fire Group; Dinnington; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading fire security firm in Dinnington is seeking a part-time Customer Support Advisor. You will handle customer queries via phone and email, ensuring high satisfaction levels through professional interactions. With structured training and ongoing support, this role requires strong communication skills and a problem-solving attitude. Join a rapid growth environment that values diverse backgrounds and experiences.

Benefits

Structured training program

Ongoing support

Competitive salary

Qualifications

• Strong customer service skills with the ability to assist with varied queries.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email.
• Deal with inbound calls in a fast-paced environment.
• Maintain accurate customer records and document all interactions.

Skills

Customer service skills

Communication skills

Problem-solving skills

Team collaboration

Job description

Customer Support Advisor - 30 hours part time
Location- Dinnington
Competitive salary!

Churches Fire Ltd is and an industry leading Fire Security business and is growing rapidly. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the Country.

We are now looking to expand our customer service teams and are seeking individuals who are passionate about driving excellence. Join them today as a Customer Support Advisor, where you will receive a structured training plan and ongoing support!

Job description

• Respond to customer inquiries via phone and email
• Dealing with an inbound call in a fast-paced environment
• Assist customers with varied queries and do your best to resolve as a 1st fix solution
• Maintain accurate customer records and document all interactions
• Collaborate with other departments to resolve customer issues promptly
• Ensure customer satisfaction through positive, professional interactions
• Liaise with engineers where necessary
• Stay up to date with product knowledge, regulations and company policies

Apply now or contact the Recruitment Team on; 03330112328 or email recruitment@ churchesfire.com

Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background.