Customer Support Administrator - Hybrid Office

Wienerberger AG; Cheadle; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading construction materials company in Cheadle is seeking a Customer Support Administrator to provide vital administrative support to the Customer Support team. Responsibilities include processing customer orders, managing schedules, and providing telephone cover during busy periods. Ideal candidates will have strong communication skills, proficiency with Microsoft packages, and a customer service-oriented mindset. This role offers a salary up to £24,124 and flexible working opportunities, including part-time or hybrid arrangements.

Benefits

Salary up to £24,124

Annual company bonus up to 4%

Pension scheme

25 days holiday + bank holidays

Employee assistance and wellbeing programmes

Health & wellbeing benefits

Financial advice/support available

Employee discounts with retailers

Life assurance (2x annual salary)

Opportunity to join Share Incentive Plan

Qualifications

• Experience working in an administration role in a busy office environment.
• Passion for customer service and attention to detail.
• Ability to work in a friendly team to help customers.

Responsibilities

• Provide administrative support to the Customer Support team.
• Process customer orders and manage order schedules.
• Run various reports and cleanse data in the order book.
• Provide telephone cover during busy periods and cover reception when needed.

Skills

Good communication skills (written and verbal)

Confidence with Microsoft Packages (Word, Outlook, Excel)

Flexible approach

Experience in a customer services environment

Job description

A leading construction materials company in Cheadle is seeking a Customer Support Administrator to provide vital administrative support to the Customer Support team. Responsibilities include processing customer orders, managing schedules, and providing telephone cover during busy periods. Ideal candidates will have strong communication skills, proficiency with Microsoft packages, and a customer service-oriented mindset. This role offers a salary up to £24,124 and flexible working opportunities, including part-time or hybrid arrangements.