Customer Supply Chain Executive

Beiersdorf AG; Birmingham; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading consumer goods company in Birmingham is seeking a Customer Operations Executive on a 12-month fixed-term contract. You will provide excellent end-to-end supply chain customer service, ensuring operational targets are met while building strong customer relationships. The ideal candidate has experience in supply chain and FMCG, strong communication skills, and knowledge of SAP and Excel. Benefits include a competitive salary, annual bonus, and various other perks like private medical insurance and 25 days holiday.

Benefits

25 days holiday

Defined contribution Pension

Private medical & dental insurance

Life Assurance

Discounts on products

Qualifications

• Experience in Supply Chain, preferably customer focused in an FMCG environment.
• Comfortable working with SAP and Excel.
• Effective at building relationships and influencing stakeholders.

Responsibilities

• Provide end-to-end supply chain customer service from order receipt to delivery.
• Build strong customer relationships and drive supply chain best practices.
• Monitor and analyze customer KPI measures.

Skills

Supply Chain experience

Strong communication skills

Analytical skills

FMCG supply chain knowledge

Relationship building

Tools

SAP

Excel

Job description

Your Tasks

Customer Supply Chain Development

• Collaborate with the customer’s supply chain teams.
• Communicate any supply chain opportunities/initiatives that arise and agree how these can be implemented.
• Understand the Retailers extranet systems (if appropriate) and proactively provide solutions.
• Maintain all supply chain trackers, analyse data, and recommend and communicate action plans to all relevant personnel.
• Co-ordinate plans to ensure service level, stock levels, new launches/range changes are effectively managed.
• Support the Internal Sales Team to ensure monthly and annual Sales targets are achieved by evaluating sales to identify opportunities. Communicate recommended actions to Customers Supply Chain contacts and implement accordingly.

Customer Focus

• Identify and communicate customers agreed measures/KPIs and make sure these become visible and are achieved.
• Liaise with the wider Supply Chain team to understand and utilize any tools and customer processes which can be implemented to achieve best practice within the supply chain.

Order Management

• Ensure all orders are processed correctly and efficiently to achieve service level targets within all customers.
• Pro-actively support the wider team to ensure ‘perfect order’ is achieved on all orders and suggest any measures that will manage future order demands and reduce errors.
• Co-ordinates and communicates new line information, in a timely and accurate manner, to the customer.
• To conduct regular audits with the customer to ensure product logistical databases remain continuously aligned.

Relationship Management

• Establish yourself as a key member of a cross functional account team always ensuring effective flow of information. Lead information on Supply Chain matters.
• Develop Customer Supply Chain relationships to fully understand their day-to-day requirements. Respond to specific demands, identify, and build upon areas for development in order to maximize opportunities, minimize cost and all key processes are understood.
• Plan and direct regular review meetings with customer supply contacts, involving internal and external contacts

Query & Customer Complaints Resolution

• Pro-actively reviews and resolves all delivery queries.
• Identify ‘root causes’ and recommend a course of action and gain required approval to resolve issues within a timely manner.
• Identify any process improvements and put these in place to ensure no re-occurrence and maximization of cash flow.

Reporting

• Completion of the service level scorecard, which includes customer KPI measures. Monitor and analyze data and provide feedback to relevant parties with recommended actions.
• Monthly completion of service level information, including customer KPI’s.
• Report daily orders against required targets and pro-actively communicate required action to National Account Manager’s & Customer Collaboration Manager’s.
• Prepare completion of internal reports to include customer activities, issues and opportunities that have arisen, along with proposed solutions that will be implemented within a stated timeframe.
• To continuously update the Customer Operations Executive customer profiles to ensure information is kept up to date so a high level of customer service can be provided on a consistent basis.
• Continuous monitoring of account specific measures and BDF availability and ensure communication via shortage report.

Your Profile

• Experience in Supply Chain, preferrably customer focussed in an FMCG environment.
• Strong communicator with proven analytical skills and FMCG supply chain knowledge.
• Comfortable working with SAP and Excel & quick to learn systems.
• Effective at building relationships, influencing stakeholders, and driving results through collaboration.

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin and Elastoplast.

As the Customer OperationsExecutive, you will provide excellent end-to-end supply chain customer service, from order receipt to delivery, ensuring customer operational targets are met. You will build strong customer relationships, drive supply chain best practices, and continuously improve order processes to achieve efficient and effective fulfilment.

12 months Fixed Term Contract

Additional information

At Beiersdorf, we see you as a person – far beyond your title or role. Our goal is to provide the flexibility and support you need for your professional and personal success through our work environment. That is why we have a lot to offer!

We offer a competitive salary along with an annual bonus (subject to conditions). Other benefits include:- 25 days holiday (buy and sell holidays), Defined contribution Pension, Private medical & dental insurance, Life Assurance, Discounts on products.

We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants – regardless of race, gender, age, religion and beliefs, sexual orientation & gender identity, disability, cultural, ethnic or national origins.