Customer Success Specialist - Small Accounts & Renewals

Tritium; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading electric mobility company in the United Kingdom is seeking a Customer Success Associate to support its smaller accounts. Responsibilities include managing customer inquiries, ensuring understanding of service levels, and identifying upsell opportunities. The ideal candidate will have 1–3 years in customer support or sales, strong communication skills, and familiarity with Salesforce. The role offers a chance to grow into a full CSM position within a collaborative team environment.

Qualifications

• 1–3+ years in customer success, support, operations, or inside sales.
• Familiarity with ticketing tools preferred.
• Interest in EV charging and technical products.

Responsibilities

• Serve as primary contact for small to medium customers.
• Manage inbound requests and account needs.
• Support customer onboarding and maintain account notes.

Skills

Strong communication and relationship-building skills

Organization and structure in managing tasks

Ability to handle multiple tasks

Tools

Salesforce

NetSuite

Job description

A leading electric mobility company in the United Kingdom is seeking a Customer Success Associate to support its smaller accounts. Responsibilities include managing customer inquiries, ensuring understanding of service levels, and identifying upsell opportunities. The ideal candidate will have 1–3 years in customer support or sales, strong communication skills, and familiarity with Salesforce. The role offers a chance to grow into a full CSM position within a collaborative team environment.