Customer Success Manager

Benify AB; Southampton; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

A dynamic technology firm based in the UK is seeking several Customer Success Managers to provide day-to-day support for key accounts. The ideal candidate will manage a portfolio of customers, ensuring they gain maximum value from the company's services. Key responsibilities include regular customer engagement, reporting, and addressing escalated issues. A proven background in customer success, particularly within B2B SaaS, is essential. This position offers competitive compensation and a vibrant working culture.

Benefits

Salary range £31,000-36,000

25 days holiday plus bank holidays

Flexible working setup

Healthcare cash plan

Income protection and life assurance

Enhanced parental leave package

Monthly allowance on Benifex card

Qualifications

• Proven track record in customer success management.
• Experience in B2B SaaS and relevant HR technology.
• Ability to manage complex customer portfolios.

Responsibilities

• Own and manage a portfolio of 20–30 customers.
• Lead regular customer calls and account health reviews.
• Prepare monthly/quarterly reports for customers.
• Manage escalations and prioritize workflows.

Skills

Customer success management

Communication skills

Problem-solving skills

Relationship-building

Attention to detail

Tools

Jira

Job description

Who are Benifex?

💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply?

• Learning: join one of our highest performing teams and learn from top Customer Success professionals, helping accelerate your CS career

• Ownership: day to day ownership of your portfolio of customers

• Impact: play a key role in giving our customers an exceptional experience and ensuring they get the most out of our products and solutions

• Top 10 Employer, Sunday Times Best Places to Work Awards

• Work for a profitable, fast-growing market leader in the online reward and benefits space

Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position

Great benefits:

💰 £31,000-36,000

🤸 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

✈️ 25 days holiday plus your local bank holidays

🎂 Your birthday off

❤️ Two half day wellbeing days

🩺 Healthcare cash plan cover the costs of day to day healthcare

🧠 Employee Assistance Plan 24/7 365 support

🤒 Income Protection (75%) and life assurance (4x salary)

🤑 Pension scheme

🌟 Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview 🚀

We are looking for several Customer Success Managers to act as a dedicated day-to-day contact for a portfolio of customers within our Key UK accounts and Global accounts team. You will work closely with a Customer Success Director on each account, the CSD will own the commercial and strategic elements of the account. You play a critical role in ensuring the customer gets the most value out of our products and services, has an exceptional experience with Benifex and picking up any day-to-day customer needs. This is a great opportunity to further your career in Customer Success.

Responsibilities 🤘

• Portfolio Management: Own and manage a portfolio of ~20–30 customers, acting as their primary point of contact and ensuring they achieve success and value from our platform.

• Customer Engagement: Schedule and lead regular customer calls and internal account health reviews.

• Planning & Reporting: Prepare for meetings by reviewing account data and insights; run and share monthly/quarterly reports with customers.

• Escalation & Workflow Management: Manage escalations and prioritize workflows across internal teams; use Jira to track tickets and ensure timely resolution.

• Collaboration & Advocacy: Act as the bridge between teams, advocate for customers internally, and ensure feedback (including NPS scores) is acted upon.

• Value Delivery: Help customers understand platform usage, uncover opportunities for improvement, and identify upsell/cross-sell opportunities.

• Agility: Be highly organized and adaptable—no two days are the same, and urgent needs often arise.

What are we looking for?

Experience

• Proven track record in customer success, with experience managing complex customer portfolios.

• Strong background in B2B SaaS, ideally within Employee Benefits and/or HR technology.

• Bonus: Previous experience in Account Management, particularly handling global enterprise customers.

Skills & traits

• Commercial mindset with the ability to identify opportunities for upsell, cross-sell, and lead generation.

• Exceptional relationship‑building and communication skills.

• Confident in managing multiple stakeholders, including senior leadership.

• Skilled at handling challenging customer situations and committed to delivering outstanding customer experiences.

• Highly reliable, proactive, and demonstrates a strong sense of ownership

• Excellent problem‑solving skills and ability to think on your feet.

• Strong attention to detail and organizational skills.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial call with the Talent team - 30 min

🧪 Online tests in numeracy and logical reasoning

⏳ Interview with Team Leads - 60 min

🤩 Final interview with a senior manager- 30-45 min

Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.