Customer Success Lead – £30,000–£40,000/year | Full-Time | Remote (UK) | Haystack

School Result; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing SaaS company in the UK is hiring a Customer Success Lead to manage onboarding, data operations, and customer engagement. This remote-first role includes 2 in-person days per month in Dorset. Ideal candidates have 2+ years in customer success, excel at relationship building, and are data-driven. This role offers high autonomy and the opportunity to shape customer success strategies.

Benefits

Flexible working culture

High autonomy and ownership

Fast-growing tech environment

Qualifications

• 2–3+ years in a Customer Success or similar role.
• Experience in SaaS onboarding, operations, or marketing.
• Analytical mindset with data interpretation skills.

Responsibilities

• Onboard new partners and users.
• Build empathetic relationships with clients.
• Input, test, and verify complex pricing data.

Skills

Customer Success

Attention to detail

Excellent communication

SaaS operations

Data analysis

Experience with CRM

Technical interest

Tools

Google Sheets

Notion

Job description

Overview

Haystack is hiring a Customer Success Lead to join its remote-first team in the UK. This is a dynamic, cross-functional role focused on onboarding, data operations, customer engagement, and AI-driven process innovation. With only two in-person days per month in Dorset, this position offers high autonomy and the chance to shape customer success strategy in a fast-scaling SaaS environment.

Key Details

• Location: Remote (UK-based) with 2 days/month in Dorset
• Salary: £30,000–£40,000 per annum (based on experience)
• Contract Type: Full-Time
• Work Arrangement: Hybrid (mostly remote)

Role Summary

You’ll lead customer onboarding, manage structured pricing data, and drive customer engagement. You’ll also play a key role in embedding AI tools into support, marketing, and operations to improve efficiency and customer experience.

Responsibilities

Customer Success

• Onboard new partners and users
• Build strong, empathetic relationships with clients
• Translate feedback into product insights
• Create support content, templates, and AI-powered knowledge bases
• Analyse user data to identify trends and improve the customer journey
• Collaborate with product teams to enhance data capture and reporting

Data Management & Operations

• Input, test, and verify complex pricing data
• Ensure data accuracy and usability for platform performance
• Improve internal data processes using AI for validation and error-checking
• Build dashboards to monitor customer health and engagement

Marketing & Brand Enablement

• Craft product messaging and engagement strategies
• Support creation of decks, guides, newsletters, and digital content
• Coordinate marketing campaigns using AI tools for content and targeting

Candidate Profile

Required Experience & Skills

• 2–3+ years in a Customer Success or similar role
• Strong attention to detail and data accuracy
• Excellent communication and relationship-building skills
• Experience in SaaS onboarding, operations, or marketing
• Proficiency with tools like Google Sheets, Notion, CRM platforms, and AI assistants
• Analytical mindset with the ability to interpret data and make recommendations
• Interest in technology, marketplaces, or travel-related products

Culture & Benefits

• Competitive salary based on experience
• Flexible, remote-first working culture
• High autonomy and ownership
• Opportunity to lead AI integration across customer success and marketing
• Be part of a fast-growing, tech-forward SaaS company

How to Apply

Click here to apply via Haystack’s careers portal. Early applications are encouraged due to high interest.