Customer Success Assistant - Flexible Hours & Phone Support

ClickView Limited; Doncaster; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

An innovative education technology company in Doncaster is looking for a Customer Success Assistant to support the UK Customer Success team. The role involves conducting outbound calls, scheduling appointments, and maintaining customer relationships. Ideal candidates should have previous customer-facing experience, be organised, and possess a friendly phone manner. Flexible working hours are offered, along with additional wellbeing benefits and development opportunities.

Benefits

Extra paid wellbeing and volunteering leave

Flexible working hours

Employee discounts

Learning and development budgets

Wellbeing policy

Regular social events and conferences

Qualifications

• Availability to work 16 hours per week, flexible during busy periods.
• Previous experience in a customer-facing role.

Responsibilities

• Conduct outbound phone calls and emails to customers.
• Schedule and confirm appointments between customers and Customer Success Managers.
• Respond to inbound customer calls.

Skills

Confident communicator

Organised

Proactive attitude

Comfortable using basic computer systems

Job description

An innovative education technology company in Doncaster is looking for a Customer Success Assistant to support the UK Customer Success team. The role involves conducting outbound calls, scheduling appointments, and maintaining customer relationships. Ideal candidates should have previous customer-facing experience, be organised, and possess a friendly phone manner. Flexible working hours are offered, along with additional wellbeing benefits and development opportunities.