Customer Service Team Member - Central Support Office

Buzzworks Holdings Ltd; Kilmarnock; On-site; GBP 40,000 - 60,000; Part time

Job summary

A vibrant hospitality group in Kilmarnock seeks a part-time Customer Services Advisor to deliver exceptional customer service. You will handle inquiries via phone, email, and social media while ensuring a friendly experience. Ideal candidates should have customer service experience, strong communication skills, and a can-do attitude. This role offers flexible weekend hours and opportunities for professional growth within a supportive culture. Apply now to join a dedicated team that loves what they do.

Benefits

Flexible part-time weekend hours

40% staff discount

Career progression opportunities

Wellbeing support

Qualifications

• Some customer service experience, ideally within hospitality.
• Confident communicator – both written and verbal.
• Organised with strong administrative and IT skills.

Responsibilities

• Deliver excellent customer service across all channels.
• Handle day-to-day guest enquiries and requests.
• Investigate and resolve customer issues.

Skills

Customer service experience

Confident communication

Strong administrative skills

Proactive and professional attitude

Team player

Job description

We’re more than just a hospitality group; we’re a community. With 22 vibrant venues (and counting), Buzzworks is a people-first business that delivers positive energy, incredible food & drink, and unforgettable experiences to every neighbourhood we serve.

Our Customer Services Team plays a vital part in that — they’re the friendly voices, quick problem-solvers, and brand ambassadors who make sure every guest feels valued and heard. We’re now looking for a Customer Services Advisor (Part-Time, Weekends) to join our team.

The Buzz

• Flexible part-time weekend hours


• Full Training and ongoing Development


• A supportive and people-first team culture


• 40% staff discount across all Buzzworks venues


• Career progression opportunities within our growing company
  
• Additional holidays for long service at 1, 3 & 5 years


• Wellbeing support – Employee Assistance Programme & discounted gym membership

The Works

As a Customer Services Advisor, you’ll deliver excellent customer service across all communication channels, from phone calls and emails. You will provide friendly, professional support, resolve issues efficiently, and help create positive experiences that reflect the Buzzworks brand.

In this role, you will:
• Provide excellent customer service across all channels (phone, email, social media)
• Handle day-to-day guest enquiries and requests
• Investigate and resolve customer issues (e.g. benefit cards, vouchers)
• Communicate courteously and professionally with guests and colleagues
• Keep accurate records of interactions and resolutions
• Identify opportunities to improve guest satisfaction and create sales

You Are:
• Have some customer service experience, ideally within hospitality
• A confident communicator – both written and verbal
• Personable, proactive, and professional with a genuine passion for people
• Organised with strong administrative and IT skills
• Creative and intuitive with a positive, can-do attitude
• A team player who thrives in a supportive, fast-paced environment

Ready to make people feel great through every conversation?
Apply now and join the Buzzworks Customer Services Team – where your personality, positivity, and passion for hospitality make all the difference.

Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is key to achieving our mission:
To make people feel great through hospitality.