Customer Service Team Leader — Shop Floor Coach

William Hill PLC; Melksham; On-site; GBP 22,000 - 27,000; Full time

Job summary

A notable betting company in Melksham is seeking a Customer Service Team Leader to enhance the customer experience by leading a dynamic team. You'll be involved on the shop floor, motivating staff and ensuring a high level of service. The role demands strong supervisory skills, a positive attitude, and a commitment to customer engagement. Enjoy competitive benefits like annual pay reviews, a birthday day off, and career progression opportunities. This is a full-time role requiring flexible hours, including evenings and weekends.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually

Paid birthday day off

Subsidised travel

Comprehensive training and development

Pension plan

Perks and discounts in shops and cinemas

Qualifications

• Aged 18+ as per legal requirement.
• Experience leading teams in a customer service environment.

Responsibilities

• Lead and motivate a team of Customer Service Representatives.
• Engage with customers to ensure excellent service.
• Champion safer gambling practices at all times.

Skills

Supervisory experience

Strong interpersonal skills

Empathy skills

Positive, can-do attitude

Job description

A notable betting company in Melksham is seeking a Customer Service Team Leader to enhance the customer experience by leading a dynamic team. You'll be involved on the shop floor, motivating staff and ensuring a high level of service. The role demands strong supervisory skills, a positive attitude, and a commitment to customer engagement. Enjoy competitive benefits like annual pay reviews, a birthday day off, and career progression opportunities. This is a full-time role requiring flexible hours, including evenings and weekends.