Customer Service Specialist — Growth & Training

APCOA PARKING UK; Wigan; On-site; GBP 26,000; Full time

Job summary

A leading parking services company in Wigan is seeking a Customer Service Advisor to provide exceptional support to customers. You will assist clients via phone, email, and live chat, delivering tailored solutions in a friendly environment. Ideal candidates possess excellent communication, teamwork abilities, and a positive attitude. With competitive pay, comprehensive training, and opportunities for growth, this role offers a dynamic work experience in a supportive team.

Benefits

Monthly free lunch

Employee discounts

Comprehensive training

Company pension scheme

Qualifications

• Strong communication skills are essential for assisting customers effectively.
• Ability to remain calm in stressful situations is crucial.
• A proactive mindset will help in providing tailored solutions.

Responsibilities

• Provide outstanding service to customers via phone, email, and webchat.
• Offer tailored solutions for seamless customer experiences.
• Stay informed about services to provide accurate advice.
• Assist with customer issues while maintaining effective communication.

Skills

Excellent communication

Teamwork skills

Time management

Problem-solving

Ability to work under pressure

Job description

A leading parking services company in Wigan is seeking a Customer Service Advisor to provide exceptional support to customers. You will assist clients via phone, email, and live chat, delivering tailored solutions in a friendly environment. Ideal candidates possess excellent communication, teamwork abilities, and a positive attitude. With competitive pay, comprehensive training, and opportunities for growth, this role offers a dynamic work experience in a supportive team.