Customer Service Specialist

Curtiss-Wright Corporation; Christchurch; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An aerospace industry leader in Christchurch is seeking a Customer Service Specialist to support sales and operations by managing customer order books and ensuring quality service. The ideal candidate should have strong communication skills, experience in a manufacturing environment, and the ability to engage with various stakeholders. This role offers a hybrid working model and various employee benefits.

Benefits

Work-life balance

Paid Time Off

Health and Wellness Benefits

Competitive Pay

Learning and Development Opportunities

Bonus Scheme

Qualifications

• Experience in a similar role within a manufacturing or regulated environment.
• Ability to effectively engage with customers and internal teams.
• Experience managing customer order books through online portals.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Manage customer order books and align with internal teams.
• Monitor delivery and quality performance, addressing issues promptly.
• Support sales by developing positive customer relations.
• Resolve escalated customer issues and support management.

Skills

Strong communication skills

Proficiency in Microsoft Office Suite

Experience with ERP systems

Attention to detail

Organizational skills

Ability to collaborate with cross-functional teams

Job description

Customer Service Specialist page is loaded## Customer Service Specialistlocations: UK-Christchurchtime type: Full timeposted on: Posted Todayjob requisition id: JR9032Curtiss-Wright is seeking a Customer Service Specialist at our Christchurch facility. As a Customer Service Specialist, you will play a critical role in supporting both customer service and sales team goals through managing the order book of large complex customers, as well as supporting the sales, operations and quality teams in meeting their objectives.**Location: Christchurch, Dorset****We Take Care of Our People**Work-life balance through our Hybrid working, flexitime program and condensed work week (role dependent) I Paid Time Off I Retirement with Employer Match I Health and Wellness Benefits I Learning and Development Opportunities I Competitive Pay I Bonus Scheme I Recognition I I \***Your Challenge*** Serves as the primary point of contact for customer inquiries related to products and services, providing timely and accurate information.* Manages customer order books through online portals, ensuring internal planning and production teams are able to align with customer demand.* Monitors delivery and quality performance measures, liaising with customer contacts and internal teams as necessary to ensure measures are accurate and any issues are addressed in a timely manner.* Participates in regular customer account reviews* Handles and resolves escalated calls from junior colleagues. Escalates more complex problems to senior specialists or technical teams when necessary.* Supports sales team by developing and maintaining positive customer relations with clients/customers* Provides support to Sr. Management on various work initiatives**What You Bring*** Experience in a similar role within a manufacturing environment, preferably aerospace or other highly regulated industry.* Strong communication skills (both verbal and written), with the ability to effectively engage with customers and internal teams.* High level of proficiency in Microsoft Office suite* Experience working with ERP systems and web-based portals* Attention to detail and organizational skills.* Ability to work collaboratively with cross-functional teams, including technical, quality and sales departments.#LI-RF1*No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our **Talent Acquisition Team** and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.***Compliance Statement**This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.**For US Applicants:**If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright. **Our Values** **Leadership** We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action. **Customer Focus** We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion. **Teamwork & Trust** Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward. **Respect for People** We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees. **Integrity** We will act with the highest integrity in all of our business relationships and strategic partnerships. **What We Offer Our Employees:****Opportunity:** As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!