Customer Service Representative - Basingstoke

Diligenta Limited; Basingstoke; On-site; GBP 25,000; Full time

Job summary

A leading outsourced administration services provider in Basingstoke is hiring a Customer Service Representative. The role involves assisting customers with their financial services such as life assurance and pensions, ensuring a high-quality customer experience. No prior financial services experience is required as comprehensive training will be provided. We offer a supportive culture, competitive benefits, and opportunities for personal and career development. Join our innovative team and help us make a positive difference to millions of customers.

Benefits

31 days annual leave

Annual discretionary bonus

Contributory pension scheme

Wellbeing programme

Personal and career development opportunities

Qualifications

• Passionate about delivering a seamless customer experience.
• Excellent listeners with strong verbal and written communication skills.
• Great problem solvers and flexible in adapting to changes.

Responsibilities

• Handle calls to and from customers about their financial services.
• Ensure a seamless experience for customers during significant life moments.

Skills

Empathy and respect

Verbal and written communication

Problem-solving

IT application proficiency

Microsoft Office proficiency

Job description

Salary: From £24,941-£24,941 per year

Customer Service Representative - Basingstoke

Working hours: Monday-Friday, 8:30am - 6pm

Location: Basingstoke

Role Overview

You'll be joining a people and technology‑driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers plan for retirement, access investments, update personal information, or support families during bereavements, you’ll ensure a seamless experience during the moments that matter.

Comprehensive training will be provided so financial services experience isn't essential. Many new colleagues join us from customer‑facing backgrounds in contact centres, retail, hospitality, or the travel industry.

Benefits

• We’re an accredited Real Living Wage employer
• No weekend or evening working
• 31 days annual leave (includes UK Bank Holidays)
• Annual discretionary bonus eligibility
• Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
• Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
• Personal and career development opportunities across a wide range of business functions and specialist areas
• Perks at Work (expansive online discounted shopping)
• Car lease scheme and Jaguar Land Rover discount
• Cycle to Work scheme and interest‑free season ticket loans

People Qualities

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
• Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
• Great problem solvers, flexible, and adaptable to changing priorities
• Comfortable switching between multiple IT applications with attention to detail
• Proficient in Microsoft Office (Word & Excel)
• Excited to work with our incredible diverse community and be part of a supportive workplace culture
• Passionate about learning and sharing knowledge to enhance skills and develop best practice
• Focussed on living our values – integrity / respect for the individual / leading change / learning and sharing / excellence

About Diligenta

Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.

We deliver exceptional customer service to customers on behalf of many well‑known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that’s 1 in 3 people in the UK!

We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.

If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.

Ready to take the next step in your career? Apply today and become part of our innovative team!