Customer Service Planner - Social Housing Operations

Morgan Sindall Property Services Limited; Greater London; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading property services company in Greater London is seeking a Customer Service Planner. This full-time role involves managing calls, scheduling appointments, and ensuring satisfaction while meeting contractual service levels. The ideal candidate will have experience in customer service and planning, excellent communication, and administration skills. Benefits include a bonus scheme, enhanced pension plan, and various employee perks.

Benefits

Profit Share Discretionary Annual Bonus Scheme

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday Schemes

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Loyalty & Values Awards

Funded Professional Subscription

Qualifications

• Experience in social housing or similar field required.
• Ability to plan and sequence works effectively.
• Strong administration and computer skills necessary.

Responsibilities

• Liaise with clients to schedule appointments and ensure SLAs are met.
• Manage high volumes of calls and complex repairs.
• Use in-house scheduling system to allocate resources effectively.

Skills

Customer Service experience

Planning knowledge

Good communication skills

Good Administration skills

Job description

A leading property services company in Greater London is seeking a Customer Service Planner. This full-time role involves managing calls, scheduling appointments, and ensuring satisfaction while meeting contractual service levels. The ideal candidate will have experience in customer service and planning, excellent communication, and administration skills. Benefits include a bonus scheme, enhanced pension plan, and various employee perks.