Customer Service - Personal Banker

NatWest; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading banking institution is seeking a Customer Service, Personal Banker in Newcastle upon Tyne. The successful candidate will guide and support branch customers, helping them achieve their financial goals. You'll engage in proactive conversations with customers, complete banking requests, and assist with financial products. This role emphasizes outstanding service and collaboration within the banking team. Full training will be provided, and support for achieving a Foundation Certificate in Responsible Banking is included.

Qualifications

• Strong commitment to providing outstanding service.
• Ability to have proactive conversations with customers.
• Experience in banking or customer service is a plus.

Responsibilities

• Provide outstanding customer service at the branch.
• Help customers with their banking needs and requests.
• Identify opportunities to assist customers with financial products.

Skills

Customer service skills

Communication

Attention to detail

Job description

Join us as a Customer Service, Personal Banker in Newcastle Under Lyme

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
• This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquiries and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role