Customer Service Manager - Lead a High-Impact Centre

Iwg Plc; Worcester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global workspace management company in the UK is seeking a Customer Services Manager to oversee the performance of its centre. The role requires autonomy in managing the site, focusing on customer satisfaction and team leadership. Ideal candidates should have experience in a customer-focused environment and demonstrate passion, resilience, and ownership. This position offers up to £40,000 in total compensation including bonuses and benefits, along with excellent career development opportunities.

Benefits

Great induction training

Ongoing learning and development

Flexible personalized workplace benefits

Promotion prospects

Qualifications

• Experience leading a customer-focused team.
• Ability to deliver against targets.
• Demonstrated problem-solving skills.

Responsibilities

• Manage all aspects of the centre's performance.
• Provide exceptional customer service.
• Ensure quality of service delivery.

Skills

Customer service

Team management

Problem-solving

Sales skills

Job description

A global workspace management company in the UK is seeking a Customer Services Manager to oversee the performance of its centre. The role requires autonomy in managing the site, focusing on customer satisfaction and team leadership. Ideal candidates should have experience in a customer-focused environment and demonstrate passion, resilience, and ownership. This position offers up to £40,000 in total compensation including bonuses and benefits, along with excellent career development opportunities.